German Speaking Customer Service for E-Learning industry -Remote in Greece

Employers from Greece; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid

Fully Paid Relocation Package

Free Greek Lessons

Job summary

Patrique Mercier Recruitment FR is seeking a German-speaking Customer Service Representative in the Education and E-Learning sector. You will engage with clients across phone, email, and chat to support educational resources and platforms.

The role emphasizes helping learners succeed, troubleshooting issues, and upholding high service standards. Fluency in German and English, plus experience in customer service, are prized as you join a team committed to quality and professional growth.

Qualifications

• Fluency in German and English, both written and spoken.
• Experience in education or e-learning customer service preferred.
• Strong communication and customer-centric approach.
• Ability to troubleshoot technical issues and provide support.
• Proficiency in customer service software and MS Office.

Responsibilities

• Provide customer service to German-speaking clients via phone, email, and chat.
• Assist with inquiries about courses, enrollment, and online platforms.
• Troubleshoot issues and provide effective solutions.
• Handle feedback and complaints to drive resolution.
• Maintain knowledge of educational offerings and recommend solutions.
• Document interactions to support service improvements.
• Collaborate with internal teams to resolve complex client issues.

Skills

German fluency

English fluency

Customer service

Communication skills

Troubleshooting

MS Office

CRM software

Tools

CRM software

Helpdesk software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a German Speaking Customer Service Representative in the Education and E-Learning industry. This role offers the chance to engage with clients seeking educational resources and support, while making a significant impact in their learning journeys.

Responsibilities

• Provide exceptional customer service to German-speaking clients through phone, email, and chat regarding educational products and e-learning solutions.
• Assist customers with inquiries about courses, enrollment processes, and online learning platforms.
• Guide clients through troubleshooting issues and provide effective solutions to enhance their learning experience.
• Handle customer feedback and complaints with professionalism, striving for resolution and satisfaction.
• Maintain in-depth knowledge of the company's educational offerings and promote suitable solutions to clients.
• Document all customer interactions accurately to inform ongoing improvements in service quality.
• Collaborate with internal teams to address complex issues and ensure client success.

Requirements

• Fluency in German and English, both written and spoken.
• Experience in customer service, particularly in the education or e-learning sector, is preferred.
• Strong communication and interpersonal skills, with a customer-centric approach.
• Ability to troubleshoot technical issues and provide assistance effectively.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills and the ability to manage multiple tasks.
• A passion for education and a commitment to helping others succeed in their learning endeavors.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks