Portuguese-Speaking CS Specialist | Relocation & Benefits

Employers from Greece; United States; Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

Fully Paid Relocation

Competitive monthly salary

Monthly performance bonus

Fully Paid training

Health insurance

Two extra salaries per year

Job summary

Mercier Consultancy is recruiting a Portuguese-speaking Customer Service Representative on behalf of a leading international tobacco company. You will be the first point of contact for customers, providing professional support via phone, email, and chat in a multilingual environment.

Relocation to Greece is offered, combining a dynamic career with an enviable Mediterranean lifestyle. The role features a competitive monthly salary, full relocation package, paid training, health insurance, and

Qualifications

• Native or fluent Portuguese (C2)
• Good English communication skills (B2 level or above)
• Excellent communication and interpersonal skills
• Strong problem-solving abilities with a customer-focused mindset
• Good computer skills
• Previous customer service experience is an advantage but not essential
• Minimum age requirement 21+

Responsibilities

• Provide customer support via phone, email, and live chat.
• Handle inquiries related to products, orders, deliveries, and after-sales services.
• Resolve customer issues quickly, professionally, and efficiently.
• Accurately document customer interactions using internal systems.
• Collaborate with other departments to ensure timely issue resolution.
• Meet quality and customer satisfaction targets.
• Follow company procedures and comply with all applicable regulations.

Skills

Portuguese (C2)

English (B2+)

Customer service

Communication skills

Problem-solving

Computer skills

Job description

Mercier Consultancy is recruiting a Portuguese-speaking Customer Service Representative on behalf of a leading international tobacco company. You will be the first point of contact for customers, providing professional support via phone, email, and chat in a multilingual environment.

Relocation to Greece is offered, combining a dynamic career with an enviable Mediterranean lifestyle. The role features a competitive monthly salary, full relocation package, paid training, health insurance, and