Portfolio Property Manager & Customer Experience Leader

Prologis; Northern (KY); Hybrid; USD 99,000 - 127,000; Full time

Benefits offered by this job

Healthcare, dental, vision insurance

Wellness, financial, and work/life >l>

401(k) with company match 50% up to 12

Generous PTO 22 days/year

Job summary

Prologis in New Jersey is seeking a Property Manager within Real Estate & Customer Experience to oversee a 11 million sq ft portfolio and lead customer relationships across e-commerce, logistics, and warehouse operations.

The role collaborates with a local team of ~13 staff, manages lease obligations and budgeting, and opportunities to upsell Prologis Essentials. Applicants should be licensed in NJ or able to obtain licensed within six months.

Qualifications

• Valid driver’s license and ability to travel between properties.
• New Jersey Real Estate sales license or ability to obtain within six months.
• Ability to build and maintain professional relationships.
• Strong mathematical and analytical skills for variance reporting.
• Strong organizational and time-management skills.
• Ability to adapt to changing priorities and initiatives.
• Willingness to work extended hours and be on call.

Responsibilities

• Manage customer relationships by clearly communicating lease terms, conditions, and responsibilities; overseeing move-in and move-out processes; performing inspections; and coordinating required repairs or maintenance.
• Build and maintain long-term relationships across an assigned customer portfolio and anticipate customer needs to provide proactive solutions.
• Identify additional revenue opportunities by aligning Prologis value-added products and services, including Prologis Essentials, with customer needs.
• Use technical and CRM tools, including Salesforce, to gather data, monitor performance metrics, and develop customer insights.
• Analyze and administer leases to support accurate interpretation and execution of lease obligations.
• Negotiate and manage competitively bid service agreements to support safe, well-maintained properties.
• Manage portfolio financial reporting, budgets, and recurring variance reporting to support established financial goals.

Skills

Driver's license

NJ real estate license

Relationship building

Analytical skills

Time management

Adaptability

On-call flexibility

Tools

Salesforce

Job description

Prologis in New Jersey is seeking a Property Manager within Real Estate & Customer Experience to oversee a 11 million sq ft portfolio and lead customer relationships across e-commerce, logistics, and warehouse operations.

The role collaborates with a local team of ~13 staff, manages lease obligations and budgeting, and opportunities to upsell Prologis Essentials. Applicants should be licensed in NJ or able to obtain licensed within six months.