Portfolio Oversight Specialist I

Rocket Companies, Inc.; United States; Remote; USD 47,000 - 84,000; Full time

Job summary

Rocket Companies, Inc. is seeking a Portfolio Oversight Specialist to monitor NPL, RPL, and Non-QM mortgage servicing portfolios and analyze performance. The role collaborates with multiple departments to resolve issues, report results to executives, and support audits and investor reviews.

The ideal candidate has mortgage servicing experience, strong Excel skills, and excellent communication abilities to manage large datasets and deliver clear insights to stakeholders.

Qualifications

• Experience in mortgage servicing, including default and performing loan servicing.
• Proficiency in Excel (pivot tables, VLOOKUP/XLOOKUP) and reporting tools.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Monitors daily service level performance across NPL, RPL, and Non-QM performing portfolios.
• Understands servicing requirements for default and performing loan populations as per investor guidelines.
• Identifies trends across portfolio types and works with business units to improve processes while communicating changes to senior management.
• Resolves internal and external questions pertaining to service level objectives, regardless of portfolio type.
• Coordinates regular meetings with departments to review performance across NPL, RPL, and Non-QM portfolios.
• Conducts root cause analysis on missed service levels or recurring exceptions.
• Supports internal and external audits or investor reviews related to NPL, RPL, and Non-QM portfolios.
• Tracks corrective action plans to completion when performance issues are identified.
• Establishes an effective professional rapport with all stakeholders and investors.

Skills

Excel

Pivot tables

VLOOKUP/XLOOKUP

Reporting tools

Analytical skills

Communication skills

Job description

This posting will be open until October 31, 2026. Applications received after this date may not be considered.

The Portfolio Oversight Specialist is responsible for portfolio oversight across Non-Performing Loan (NPL), Re-Performing Loan (RPL), and Non-QM performing mortgage servicing portfolios: analyzing and tracking default and performing servicing performance, working with various departments to resolve issues, and reporting on portfolio performance to internal stakeholders and investors.

About therole

• Monitors daily service level performance across NPL, RPL, and Non-QM performing portfolios
• Understands servicing requirements for both default and performing loan populations, as outlined by applicable investor guidelines
• Identifies trends across portfolio types and works with business units to improve processes while communicating changes to senior management
• Resolves internal and external questions pertaining to service level objectives, regardless of portfolio type
• Coordinates regular meetings with departments to review performance results across NPL, RPL, and Non-QM portfolios
• Conducts root cause analysis on missed service levels or recurring exceptions
• Supports internal and external audits or investor reviews related to the NPL, RPL, and Non-QM portfolios
• Tracks corrective action plans to completion when performance issues are identified
• Establishes an effective professional rapport with all stakeholders and investors

About you

• Experience in mortgage servicing, with exposure to default servicing (NPL) and performing/re-performing loan servicing (RPL, Non-QM) preferred
• Proficiency in Excel (pivot tables, VLOOKUP/XLOOKUP) and reporting tools
• Strong analytical and problem-solving skills; comfort working with large datasets across multiple loan populations
• Excellent written and verbal communication skills

Whatyou’llget

Our team members fuel our strategy,innovationand growth, so we ensure the health and well-being of not just you, but your family, too! We goabove and beyondto give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team membersperksand health benefits that will help you have peace of mind. Simply put:We’vegot your back. Check out our full list of Benefits and Perks.

Aboutus

RocketMortgage® was founded in 1985. Today,we’rea Detroit-based, publicly traded company with a mission to Help Everyone Home. AtRocketMortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams.We’reknown as experts in the mortgage industry, butwe’realso innovators – we strive to create the best experiences for our clients from beginning to end. Andwe’renot your typical employer.We’reinsistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard.

Apply today to join a team that offers career growth, amazingbenefitsand the chance to work with leading industry professionals.

This job description is an outline of the primary responsibilities of this position and may bemodifiedat the discretion of thecompany at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state and federal law. Thecompany provides reasonableaccommodationsto qualified individuals with disabilitiesin accordance withapplicable state and federal laws. Applicantsrequiringreasonable accommodations in completing the application and/orparticipatingin the application process should contact a member of the Human Resources team, at [e-mail].

The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $46,500.00-$84,000.00 . The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.