Portfolio Oversight Specialist I

Rocket Homes Real Estate LLC; Coppell (TX); On-site; USD 47,000 - 84,000; Full time

Benefits offered by this job

Health benefits

401K retirement plan

Paid time off

Job summary

Rocket Mortgage is seeking a Mortgage Servicing professional to monitor and analyze service levels for NPL, RPL and Non-QM portfolios. You will collaborate across departments to identify trends, coordinate improvements, and support audits as needed.

The role emphasizes strong analytical ability with large datasets and excellent written and verbal communication skills, in a fast-paced mortgage servicing environment.

Qualifications

• Proficiency in Excel (pivot tables, VLOOKUP/XLOOKUP) and reporting tools.
• Strong analytical and problem-solving skills with large datasets across multiple loan populations.
• Excellent written and verbal communication skills.

Responsibilities

• Monitor daily service level performance across NPL, RPL, and Non-QM portfolios.
• Identify trends and coordinate improvements with business units and senior management.
• Resolve questions on service level objectives across portfolio types.

Skills

Excel pivots

VLOOKUP/XLOOKUP

Data analysis

Written and verbal comms

Job description

This posting will be open until October 31, 2026. Applications received after this date may not be considered.

About the role

• Monitors daily service level performance across NPL, RPL, and Non-QM performing portfolios
• Understands servicing requirements for both default and performing loan populations, as outlined by applicable investor guidelines
• Identifies trends across portfolio types and works with business units to improve processes while communicating changes to senior management
• Resolves internal and external questions pertaining to service level objectives, regardless of portfolio type
• Coordinates regular meetings with departments to review performance results across NPL, RPL, and Non-QM portfolios
• Conducts root cause analysis on missed service levels or recurring exceptions
• Supports internal and external audits or investor reviews related to the NPL, RPL, and Non-QM portfolios
• Tracks corrective action plans to completion when performance issues are identified
• Establishes an effective professional rapport with all stakeholders and investors

About you

• Experience in mortgage servicing, with exposure to default servicing (NPL) and performing/re-performing loan servicing (RPL, Non-QM) preferred
• Proficiency in Excel (pivot tables, VLOOKUP/XLOOKUP) and reporting tools
• Strong analytical and problem‑solving skills; comfort working with large datasets across multiple loan populations
• Excellent written and verbal communication skills

What you’ll get

• Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too!
• We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life.
• We are proud to offer eligible team members perks and health benefits that will help you have peace of mind.
• Simply put: We’ve got your back.
• Check out our full list of Benefits and Perks.

Location

Los Angeles County and San Francisco candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.

Compensation

The compensation for this position is $46,500.00-$84,000.00. The position may also be eligible for an annual bonus, incentives, and other employment‑related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid‑time off.

About us

Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard.

Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.

The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.

Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [e-mail].

The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $46,500.00-$84,000.00. The position may also be eligible for an annual bonus, incentives, and other employment‑related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid‑time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position.

As part of the ecosystem of Rocket® we transform talented candidates into passionate team members who thrive in our world of opportunities. Join us in our mission to shape the future of our industries and make a lasting impact in our communities and beyond.