Senior Foreclosure Specialist

Rocket; Lake Forest (CA); On-site; USD 80,000 - 115,000; Full time

Job summary

Rocket Mortgage is seeking a Senior Foreclosure Timeline Specialist to join our mortgage servicing team in Lake Forest, CA. You will manage the advanced default pipeline, collaborate with law firms and title companies, and drive timely resolution of foreclosure-related tasks.

You will work with cross-functional partners, analyze loan-level details, and ensure compliance with CFPB and investor guidelines while maintaining strong production and quality metrics in a fast-paced environment.

Qualifications

• Minimum 5 years of Mortgage Servicing/Default experience in related portfolios.
• Proficient with mortgage servicing software and data systems.
• Thorough knowledge of federal/state mortgage servicing regulations (CFPB).

Responsibilities

• Collaborate with law firms and title companies to gather documents.
• Access ICE/Desktop, Filenet, and other systems to obtain required files.
• Communicate updates clearly with clients, attorneys and team members.
• Support loan-level research, bidding, document creation and issue resolution.
• Maintain production and quality metrics while following investor guidelines.
• Identify patterns and opportunities to improve processes.

Skills

Mortgage servicing experience

Advanced Excel

Regulatory compliance knowledge

Tools

Mortgage servicing software

Job description

Must live within a commutable distance to Lake Forest, CA office for in-office responsibilities.

Senior Foreclosure Timeline Specialists manage the advanced default pipeline that is in, near, or avoiding foreclosure. The Senior Foreclosure Timeline Specialist works in a team of other Specialists and support staff to complete tasks as needed to resolve impediments and elevate issues for resolution on active foreclosure loans.

About The Role

• Work with law firms and title companies to gather/produce documents needed
• Access various systems to obtain necessary documentation - including ICE/Desktop, Filenet, and other proprietary reports
• Communicate clearly with all parties on updates and necessary items
• Provide support and guidance to all clients, attorneys and team members while working through loan level details to support functions such as document creation, research, bidding, and issue resolution
• Manage work queues for foreclosure by following all associated rules and working with a sense of urgency
• Assists with escalated items to drive toward resolution
• Provide support and guidance to all clients, attorneys and team members while working through loan level details
• Manage work queues for foreclosure by following all associated rules and complying with investor guidelines
• Consistently meet minimum production goal numbers and quality metrics
• Find potential solutions to escalated loans using available resources
• Identify patterns and trends for areas of opportunity on the team

About You

Preferred Qualifications

• Established network of industry relationships, including mortgage servicers, attorneys, title companies, compliance providers, and other third-party vendors.
• Strong understanding of mortgage servicing, loan resolution strategies, investor guidelines, and default management practices.
• Knowledge of financial markets, credit and risk management principles, and the impact of market, liquidity, leverage, and operational risks on portfolio performance.
• Advanced proficiency in Microsoft Excel, including the ability to analyze large datasets and support portfolio-level decision making.
• Demonstrated experience in loan retention and non-retention strategies, including modifications, repayment plans, forbearance agreements, short sales, deeds-in-lieu of foreclosure, foreclosure management, bankruptcy proceedings, litigation oversight, and regulatory compliance.
• Thorough understanding of federal and state mortgage servicing regulations, including CFPB requirements and industry best practices.

Minimum Qualifications

• 5 years of Mortgage Servicing/Default of direct experience including one or more of the following portfolio types: FNMA, Conventional, FHA, VA and/or Non-Conventional
• Experience using mortgage servicing software

What You’ll Get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

About Us

Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [e-mail].

The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $80,000-$115,000.00. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.