Portfolio Operations Assistant

RESICAP; Atlanta (GA); On-site; USD 52,000 - 72,000; Full time

Job summary

ResiHome, the property management division of RESICAP, is seeking an Assistant Portfolio Manager to support operations in our Atlanta office. You will oversee property and team management functions in a designated market and interact with residents to ensure first-class service from day one.

The role emphasizes handling resident issues, maximizing revenue while controlling costs, and maintaining compliance with housing and accessibility laws.

Qualifications

• Minimum of two (2) years of administrative experience in Property Management or related field.
• Active real estate license in the state of placement is preferred.
• Bachelor's Degree in Business or related field, or equivalent in related field (preferred).
• Proficient with technology utilizing Microsoft office suite including Microsoft Excel, Word, as well as the Google Suite.
• Excellent verbal and written communication skills.
• Aptitude for managing multiple daily tasks and longer-term strategic projects; prioritizing and meeting timelines set by management.
• Must be a team player, reliable and organized.
• Must be professional energetic and positive.

Responsibilities

• Handle resident issues/concerns, including maintenance issues, to ensure Resident satisfaction
• Maximize revenue, minimize expenses, maximize resident experience, and achieve financial goal for homes in the assigned market
• Resolve past-due balances for assigned Residents
• Achieve the highest level of annual renewals and rent escalation as possible
• Follows all terms of Fair Housing, the Fair Credit Reporting Act, the American with Disabilities Act, and any other pertinent laws
• Provide outstanding customer service by attending resident move-in/move-out needs and responding to requests in a professional and timely manner; handling in-field duties as necessary
• Coordinating with the compliance team involving HOA/Code enforcement communications
• Other duties as assigned

Skills

Strong communication

Organized and reliable

Multitasking & prioritization

MS Office & Google Suite

Team player

Energetic and positive

Education

Bachelor's Degree in Business or related field

Equivalent in related field (preferred)

Active real estate license in placement state preferred

Tools

Microsoft Excel

Microsoft Word

Google Suite

Job description

ResiHome, the property management division of RESICAP, is seeking an Assistant Portfolio Manager to support operations in our Atlanta office. You will oversee property and team management functions in a designated market and interact with residents to ensure first-class service from day one.

The role emphasizes handling resident issues, maximizing revenue while controlling costs, and maintaining compliance with housing and accessibility laws.