Portfolio Manager

StyleCraft Homes; Lakeside (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

StyleCraft Homes is seeking a Portfolio Manager to provide exceptional customer service and effective community management across our portfolio.

The role involves administrative and community management support for property management, rental communities, and community associations within StyleCraft. You will collaborate with boards, vendors, and staff to ensure smooth operations and strong homeowner relations.

Qualifications

• Bachelor's degree in a related field; one year of property management, hospitality, or construction experience preferred.
• AMS or CMCA designation is a plus.
• Strong proficiency with MS Office and financial records.

Responsibilities

• Oversee AP/AR, invoicing, and file management processes.
• Maintain Association records, homeowner files, HOA database, and communications.
• Keep Real Estate records current and perform inspections as needed.
• Attend Board Meetings, elections, and committee meetings.
• Assist with budgets and manage outside vendors and agreements.
• Address homeowner concerns and coordinate common area inspections.

Skills

MS Office

Budgeting

Customer service

Leadership

Communication

Problem solving

Team collaboration

Data analysis

Document management

Multitasking

Education

Bachelor's degree in related field

AMS/CMCA designation preferred

Tools

TOPSOne

Accounting software

CRM systems

Job description

Are you a people person and a problem solver? We have the role We are seeking a talented Portfolio Manager to provide excellent customer service and community management.

The Portfolio Manager will be perform administrative and community management support for the property management, rental communities and community associations within the StyleCraft portfolio.

Job Responsibilities:

• Oversight of AP/AR, invoicing and file system.
• Maintains Association records including, homeowner files, HOA database, resale transactions, and homeowner communications.
• Maintains Real Estate records and performs inspections as necessary
• Assists with and attends Board Meetings, elections, committee meetings etc.
• Assists with preparation of budgets and management of outside service vendors and agreements.
• Addresses and resolves homeowner concerns.
• Assists with common area inspections and maintenance.

Knowledge and Skills:

• Strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, Power Point and Outlook
• Proficiency researching using the internet
• Proficiency in TOPSOne or similar program
• Previous experience with financial and accounting programs preferred
• Ability to work with sensitive or confidential information in responsible manner
• Prior industry experience with governing documents, Boards of Directors, policy development and procedure development
• Knowledge of assets, cash balance, and availability of funds for projects and cash flow management for capital improvements
• Excellent organization, motivation, leadership, management, and interpersonal skills
• Critical thinking, complex problem solving, judgement and decision-making ability
• Ability to apply a comprehensive knowledge of a particular field of specialization to the completion of difficult assignments with the ability to identify, plan and prioritize business opportunities
• Excellent customer service skills
• Strong verbal and written communication skills. Ability to communicate and provide guidance to all employee levels
• Strong presentation skills
• Ability to read, analyze, and interpret technical procedures, leases, and regulations
• Demonstrated experience managing large, complex accounts or projects
• Ability to work well in a team environment as well as independently
• Ability to respond to emergency situations within established timeframe
• Ability to adjust to changing circumstance

Qualifications:

• Bachelor's degree in related field from an accredited college or university, and one year experience in property management, hospitality, or construction; or equivalent combination of education and experience.
• AMS or CMCA designation preferred

StyleCraft is a local family-owned business building homes in desirable communities throughout the Greater Richmond area. With a thoughtful and innovative approach to home design, StyleCraft homes Live Up. We consistently Live Up beyond home buyer's expectations and other homebuilders offerings.

We offer an excellent compensation plan with bonus and benefits package, including home purchase discounts, comprehensive medical/dental/vision/prescription insurance, 401(k) with a company match, income protection insurance, tuition reimbursement, professional development, and much more! A full listing of benefits and details on workplace culture can be found at www.stylecrafthomes.com