Portfolio Management Specialist (Collections)

FairSquare; San Diego (CA); Hybrid; USD 36,000 - 39,000; Full time

Benefits offered by this job

Bonus

401(k) match

Health benefits

Great culture

Beautiful office

Growth opportunities

Job summary

National Funding in the La Jolla/UTC area seeks a Portfolio Management Specialist to manage a portfolio of funded accounts after funding, handling customer inquiries, negotiations, and loan modifications.

You will work a hybrid schedule (3 days onsite, 2 days remote) with a team-focused culture, opportunities for growth, a competitive hourly wage with bonus eligibility, and comprehensive benefits.

Qualifications

• 1–3 years’ experience in high-volume collections, loan servicing, or customer service.
• Salesforce or similar CRM experience; proficient in MS Office (Excel, Word, Outlook).
• Strong verbal and written communication; empathetic phone presence.
• Strong negotiation skills; balance customer needs with company goals.
• Sound judgment, critical thinking, and discretion with confidential information.
• Excellent organizational skills and attention to detail with timely documentation.
• Bilingual English/Spanish a plus.

Responsibilities

• Serve as primary contact for customer inquiries after funding, including balance and payoff requests and payment history.
• Respond to calls, emails, and texts promptly; manage inbound tasks for timely responses.
• Identify and escalate sensitive matters per procedures (bankruptcy, attorney representation, debt relief company involvement, complaints).
• Coordinate with Sales, Accounting, and Litigation on accounts.
• Manage loan modification requests from intake to setup within guidelines.
• Manage portfolio of funded accounts across brands; daily return payment cases.
• Reduce delinquency through outbound calls/texts and negotiate payment plans.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Negotiation

Organization

Multitasking

Bilingual English/Spanish

Tools

Salesforce CRM

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Portfolio Management Specialist (Collections)

• Hours: 7:00-3:30, 7:30-4:00, or 8:00-4:30 (you can select which work schedule is best for you), Monday-Friday
• Hybrid Schedule: 3-days Onsite, 2-days Remote
• Non-exempt/Hourly Pay Rate: $26.00-28.00/hour (annualized $54,080-58,240/year) + Position eligible for additional incentives including Bonus, 401(k) match, health and welfare benefits, amazing culture, beautiful office, growth opportunity and more!!

National Funding is continuing to grow and has a great opportunity for an Portfolio Management Specialist - Leasing position. National Funding is a stable, fast growing fintech company in the La Jolla/UTC area. This is a perfect fit for self-starters with strong attention-to-detail who enjoy working with customers to answer questions and solve problems in a fast-paced environment.

What You’ll Be Doing:

Under general supervision, the Portfolio Management Specialist manages an assigned portfolio of funded accounts and serves as a primary point of contact for customers after funding. The role combines three core functions: customer service, loan modifications, and collections. This position reports to Portfolio Management leadership and works closely with Sales, Accounting, and Litigation.

Major Responsibilities:

• Serve as a primary point of contact for customer inquiries after funding, including balance and payoff requests, and payment history.
• Respond to inbound calls, emails, and texts promptly and professionally; work assigned inbound email tasks and open activities so every customer communication receives a timely response.
• Identify and elevate sensitive matters according to Company procedures, including bankruptcy filings or threats, attorney representation, debt relief company involvement, and customer complaints.
• Communicate and follow up with Sales, Accounting, and Litigation on customer accounts in a timely manner.
• Manage loan modification requests from intake and information gathering through decisioning and set up within established guidelines.
• Manage an assigned portfolio of funded accounts across the Company’s brands and servicing systems. Work daily return payment cases within required timeframe.
• Reduce delinquency on assigned accounts through a high volume of outbound calls and texts, negotiating payment schedules, payment arrangements, and lump sums.
• Other duties as assigned.

Knowledge, Skills and Abilities Required:

• 1–3 years’ experience in high-volume collections, loan servicing, or customer service, preferably in commercial lending, small business finance, or financial services.
• Salesforce or similar CRM experience preferred; proficient in Microsoft Office, including Excel, Word, and Outlook.
• Strong verbal and written communication skills, with a professional, empathetic phone presence and the ability to de-escalate difficult conversations.
• Strong negotiation skills and the ability to balance the customer’s needs with the Company’s objectives.
• Sound judgment, critical thinking, and the ability to synthesize information and draw conclusions.
• Integrity and discretion in handling confidential customer and financial information.
• Excellent organizational skills and attention to detail, including accurate and timely documentation.
• Ability to prioritize, meet daily deadlines, shift priorities quickly, and handle multiple assignments simultaneously.
• Bilingual (English/Spanish) a plus

Why National Funding?

• Positive, energetic, passionate, business casual environment with management who committed to your success.
• Fantastic benefits package including a 401(k) match. Eligibility for all benefits will start the first of the month following hire date.
• Numerous employee events throughout the year, including our annual traditions such as Bring Your Child to Work Day, Family Picnic, Annual Party, sporting events and more!

National Funding is one of the country's leading financial technology companies for small and medium-sized businesses, by offering a range of financial services and lending products. Since 1999, National Funding has loaned nearly $1.5 billion to over 25,000 small businesses in hundreds of communities and industries. As we have grown, so too has our product line, and now we are ranked as one of the country’s top 10 largest private lenders of small business loans. Our customers call on us to get working capital, merchant cash advances, and more!

National Funding is an Equal Opportunity Employer.