Portfolio Manager

Milestone Bank; Salt Lake City (UT); On-site; USD 75,000 - 110,000; Full time

Job summary

Milestone Bank is seeking an SBA Portfolio Manager to service, monitor, and administer the bank's SBA loan portfolio after closing. The role covers servicing actions, covenant tracking, annual reviews, collections, problem-loan resolution, and guaranty claims, applying SBA requirements and internal policy to protect the guaranty.

The ideal candidate will have solid SBA servicing knowledge, strong credit judgment, and the ability to juggle priorities while delivering responsive support to

Qualifications

• Minimum 3–5 years of SBA loan servicing, closing, administration, collections, workout, or related credit experience.
• Knowledge of SBA SOP 50 57, SBA forms, post-closing requirements, and applicable federal regulations; familiarity with SBA systems eTran, PCFS, and the 1502 Dashboard.
• Strong written and verbal communication, organization, analytical ability, attention to detail, and sound credit judgment.
• Ability to manage multiple loan files, deadlines, borrowers, relationship managers, legal counsel, and internal partners.

Responsibilities

• Servicing actions like draws, modifications, subordinations, collateral changes, repayment arrangements, reconciliations, and payoff requests.
• Prepare servicing packages; obtain internal approvals; coordinate SBA or investor consent; support closing and funding for borrower requests.
• Track and document financial statements, insurance, tax records, licenses, life insurance, and covenant items; maintain ticklers and covenant records.
• Spread and analyze financial statements; monitor debt service coverage; complete annual reviews; maintain collateral, valuation, draw, closing, and reporting data.
• Monitor past-due loans; coordinate follow-up with borrowers, relationship managers, and legal counsel; evaluate risk-rating changes and repayment options; prepare liquidation or OIC plans.
• Apply SBA SOP requirements and use SBA reporting tools (eTran, 1502 Dashboard, SBA One, PARRIS); support post-closing documentation and SBO compliance.
• Compile and report portfolio data; meet delinquency management, covenants, reviews, and reporting deadlines; support management decisions and SBA guaranty protection.

Skills

SBA loan servicing

Credit analysis

Communication

Organization

Microsoft Office

Education

Bachelor’s degree preferred

NAGGL SBA training/certification preferred

Tools

eTran

PCFS

1502 Dashboard

Job description

The SBA Portfolio Manager is responsible for servicing, monitoring, and administering the bank's SBA loan portfolio after closing. The position manages servicing actions, covenant and tickler tracking, annual reviews, collections, problem-loan resolution, liquidation support, guaranty claims, and portfolio documentation. This role applies SBA requirements, federal regulations, and internal credit policy to protect the SBA guaranty and maintain accurate, timely portfolio administration.

The ideal candidate brings strong SBA servicing knowledge, sound credit judgment, disciplined follow-through, and the ability to manage competing priorities while providing responsive support to borrowers and internal partners.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Loan Servicing and Customer Support

• Respond to borrower inquiries and maintain accurate loan and customer information in core systems, including PCFS and SBA eTran.
• Process servicing actions such as draws, modifications, subordinations, collateral changes, repayment arrangements, reconciliations, and payoff requests.
• Prepare complete servicing packages, obtain required internal approvals, coordinate SBA or investor consent when applicable, and support closing and funding for approved borrower requests.

Tickler and Covenant Administration

• Request, track, review, and document required financial statements, insurance, tax records, licenses, life insurance, and other covenant items.
• Maintain current ticklers, covenant records, UCC continuations, and supporting documentation in loan files and imaging systems.

Annual Reviews and Portfolio Monitoring

• Spread and analyze business and personal financial statements, monitor debt service coverage, assess credit performance, and identify emerging risks.
• Complete annual reviews, reaffirm existing risk ratings or recommend changes, and maintain documentation that supports portfolio monitoring and guaranty protection.
• Maintain accurate collateral, valuation, draw, closing, and reporting data across assigned loan files.

Past-Due Loans, Collections, and Problem-Loan Management

• Monitor past-due loans, distinguish true delinquencies from system or processing issues, and coordinate timely follow-up with borrowers, relationship managers, the Rehab Team, the SBA Credit Manager, and legal counsel, as applicable.
• Evaluate and recommend risk-rating changes, repayment options, collateral actions, valuations, appraisals, liquidation strategies, and required SBA notifications in accordance with policy and SBA requirements.
• Prepare and compile documentation for proposed liquidation plans and legal action plans, present recommendations for internal approval, and obtain SBA approval when required.
• Collect, analyze, prepare, and present SBA Offers in Compromise (OICs) for internal approval, including required supporting documentation, financial analysis, recovery rationale, and SBA approval when applicable.
• Coordinate approved liquidation, foreclosure, collection, and legal activities with internal stakeholders, counsel, and other third parties, and maintain complete records of decisions, approvals, and actions taken.
• Prepare guaranty-purchase and claim materials, support liquidation or foreclosure proceedings, and provide management reporting, watch-list updates, and documented action plans.

SBA Compliance and Systems Management

• Apply current SBA SOP requirements, federal regulations, and internal credit policy to servicing and workout decisions in order to protect the SBA guaranty.
• Use SBA systems and reporting tools, including eTran, the 1502 Dashboard, SBA One, and PARRIS reporting, to resolve discrepancies and support portfolio performance.
• Maintain current industry knowledge through SBA training and other professional resources, and support timely completion of post-closing documentation.

Performance Goals and Measures

• Manage the assigned SBA servicing portfolio effectively while protecting the guaranty and complying with SBA requirements, bank policy, and applicable regulations.
• The SBA Portfolio Manager is responsible for compiling, maintaining, analyzing, and reporting portfolio information to management on a regular basis. This includes preparing recurring and ad hoc reports related to servicing activity, delinquency trends, covenant compliance, liquidation efforts, guaranty claims, Offers in Compromise (OICs), asset quality, and overall portfolio performance. The position is responsible for maintaining portfolio watch lists, tracking action plans and recovery efforts, identifying emerging risks, and providing accurate and timely reporting to support management decision-making, regulatory compliance, and SBA guaranty protection.
• Meet established standards and required timeframes for delinquency management, ticklers, covenants, annual reviews, documentation, approvals, and reporting.
• Process servicing and workout requests accurately, elevate material issues promptly, and follow approved liquidation, legal-action, OIC, and guaranty-claim procedures.
• Maintain complete, accurate, and well-organized loan files that clearly support servicing decisions, approvals, and actions.
• Other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

Required

• Minimum three to five years of SBA loan servicing, closing, administration, collections, workout, or related credit experience.
• Working knowledge of SBA SOP 50 57, SBA forms, post-closing requirements, applicable federal regulations, and SBA systems, including eTran, PCFS, and the 1502 Dashboard.
• Strong written and verbal communication, organization, analytical ability, attention to detail, Microsoft Office proficiency, and sound credit judgment.
• Ability to manage multiple loan files, deadlines, borrowers, relationship managers, legal counsel, and internal partners in a collaborative and professional manner.

Preferred

• Bachelor’s degree preferred, but relevant professional experience may be substituted.
• Experience with attorney-prepared SBA documentation, secondary-market administration, loss mitigation, Offers in Compromise, guaranty claims, liquidation, foreclosure, or other legal-action support.
• NAGGL or equivalent SBA training or certification.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers and handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Professional office setting, a primarily sedentary position requiring long periods of time working at a computer. May be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings, and weekends as business demands.

Location

This is a position can report to our Salt Lake City, UT or Troy, MI office.

Due to business and compliance requirements, this position is not open to candidates residing in certain states or jurisdictions. At this time, we are unable to consider applicants who reside in California, Washington State, Washington, D.C., Massachusetts, Oregon, Maine, New York, Connecticut, Illinois, Montana, or Colorado.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requires and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, an assume "at-will" relationship.

E-Verify

Milestone participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.