Portfolio Leasing Specialist

The Garrett Companies; Castle Rock (CO); On-site; USD 28,000 - 36,000; Full time

Job summary

The Garrett Companies are seeking a high-energy Customer Experience Specialist to drive leasing for a new lease-up community and deliver a gold-standard customer experience.

Ideal candidates have leasing experience with new construction, strong communication, and are comfortable with Entrata and Microsoft Office. The role includes travel and weekend work as needed and offers an earning potential with commission.

Qualifications

• Customer service and leasing experience with new construction and lease-ups required.
• Must be consistently detail oriented and have excellent written and verbal communication.
• Ability to learn property software (Entrata) and Microsoft Office.

Responsibilities

• Execute marketing, leasing, and renewal strategies to achieve occupancy goals for a new lease-up community.
• Assist with community marketing efforts to build awareness and drive traffic of prospective residents.
• Respond to phone, email, and internet leads, using sales techniques to schedule tours and increase conversions.
• Conduct tours, assess prospects' needs, and tailor the leasing approach to close more leases.
• Manage leasing paperwork and data entry through Entrata; maintain resident files.
• Guide new residents through full leasing and move-in process, including rent collection.

Skills

Customer service

Leasing experience

Detail-oriented

Excellent communication

Tools

Entrata

Microsoft Office

Job description

Brief Description

We’re looking for a high-energy, customer-obsessed Customer Experience Specialist to join our team and bring The Garrett Companies' gold standard of service to life! This role is perfect for a skilled leasing professional with lease-up experience who thrives in a fast-paced, on-the-go environment, loves connecting with people, and treats every prospect like a VIP. If you’re driven, solutions-oriented, and believe that top-tier customer service is non-negotiable, we want to meet you!

At The Garrett Companies, we believe that through the relentless pursuit of excellence we can become the most successful multifamily development company in the country. We want to be the best, and we're unapologetic about it! We have been named the #1 fastest growing, privately held real estate company in the USA (Inc.500, 2018). Not only that, but we’re also the best-decorated team in the multifamily industry as a 100% certified Great Place to Work. With over 35 total awards, 18 national recognitions, and a 6+ year winning streak, we are passionate about the culture we foster and the team we choose to support it.

Pay: $23 per hour + Commission!

Duties and Responsibilities

• Execute marketing, leasing, and renewal strategies to achieve occupancy goals for a new lease-up community.
• Assist with community marketing efforts to build awareness and drive traffic of prospective residents.
• Respond to phone, email, and internet leads, using proven sales techniques to schedule tours and increase conversions.
• Conduct tours, assess prospects' needs, and tailor the leasing approach to close more leases.
• Stay informed on local market trends, rent levels, amenities, and competitors to remain a knowledgeable resource.
• Demonstrate The Garrett Companies' customer-first philosophy in every interaction with residents and prospects.
• Manage all leasing paperwork and data entry through Entrata; maintain complete and compliant resident files.
• Guide new residents through the full leasing and move-in process, including lease execution, rent/deposit collection, and orientation.
• Proactively initiate renewal efforts 120+ days prior to lease expiration, reinforcing the value of staying in the community.
• Promote positive resident relations through responsiveness, professionalism, and a commitment to service.
• Receive and triage maintenance requests, creating work orders and coordinating resolutions.
• Monitor property appearance and safety concerns, reporting issues promptly.
• Participate in required training and development activities, including occasional travel and weekend work.
• Other duties as assigned.

Prerequisites

• Passionate about creating an unparalleled customer experience and relentless in the development of your customer service skills.
• Customer service and leasing experience with new construction and lease-ups required.
• Must be consistently detail oriented.
• Ability to recognize personal shortcomings.
• Excellent written and verbal communication.
• Working knowledge or ability to quickly learn property software (Entrata), Microsoft Office, NALP preferred.
• Arrive to work on time.
• Must pass background check and drug screening.

Pre-Prerequisites (these are the most important items)

• Positive attitude.
• Relentless problem-solving skills.
• Will never claim the work of others as their own.
• We are trend setters and standards breakers. Our intent is to consistently surprise our audiences by being excellent.
• Ability to anticipate.Understanding the difference between causation and correlation.
• We are all broom pushers. Every member of our team is willing to work and support at all levels.

Physical Demands

• Ability to climb up to four flights of stairs to access apartments
• Ability to walk several acres to tour community
• Some lifting; up to 25lbs
• Ability to sit or stand for long periods at a time

Initial Training and Orientation

• Garrett Residential Onboarding in Indianapolis.

Ongoing Training

• Membership to professional organizations and continuing education is supported by Garrett Residential and The Garrett Companies.