Leasing Specialist - Garrett Uptown

Kids for the Future; Chandler (AZ); On-site; USD 28,000 - 34,000; Full time

Job summary

The Garrett Companies in Chandler, AZ is seeking a Leasing Specialist for a new lease-up community. You will execute marketing, leasing, and renewal strategies to achieve occupancy goals while conducting tours and coordinating move-ins.

You will deliver exceptional customer service, maintain resident files in Entrata, and respond to inquiries with a proactive, solution-focused approach. Training and occasional travel may be required.

Qualifications

• Extensive customer service and minimum of 1 year leasing experience with new construction and lease-ups.
• Must be consistently detail oriented.
• Ability to learn property software (Entrata) and Microsoft Office.

Responsibilities

• Execute marketing, leasing, and renewal strategies to achieve occupancy goals for a new lease-up community.
• Assist with community marketing efforts to build awareness and drive traffic of prospective residents.
• Respond to phone, email, and internet leads, using proven sales techniques to schedule tours and increase conversions.
• Conduct tours, assess prospects' needs, and tailor the leasing approach to close more leases.
• Manage all leasing paperwork and data entry through Entrata; maintain complete and compliant resident files.
• Guide new residents through the full leasing and move-in process, including lease execution, rent/deposit collection, and orientation.
• Proactively initiate renewal efforts 120+ days prior to lease expiration, reinforcing the value of staying in the community.

Skills

Customer service

Leasing experience

Attention to detail

Entrata knowledge

Microsoft Office

Teamwork

Communication

Tools

Entrata

Microsoft Office

Job description

The Garrett Companies Career Opportunities

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• Base Pay $20.00 / Hour

Description

Duties and Responsibilities

• Execute marketing, leasing, and renewal strategies to achieve occupancy goals for a new lease-up community.


• Assist with community marketing efforts to build awareness and drive traffic of prospective residents.


• Respond to phone, email, and internet leads, using proven sales techniques to schedule tours and increase conversions.


• Conduct tours, assess prospects' needs, and tailor the leasing approach to close more leases.


• Stay informed on local market trends, rent levels, amenities, and competitors to remain a knowledgeable resource.


• Demonstrate The Garrett Companies' customer-first philosophy in every interaction with residents and prospects.


• Manage all leasing paperwork and data entry through Entrata; maintain complete and compliant resident files.


• Guide new residents through the full leasing and move-in process, including lease execution, rent/deposit collection, and orientation.


• Proactively initiate renewal efforts 120+ days prior to lease expiration, reinforcing the value of staying in the community.


• Promote positive resident relations through responsiveness, professionalism, and a commitment to service.


• Receive and triage maintenance requests, creating work orders and coordinating resolutions.


• Monitor property appearance and safety concerns, reporting issues promptly.


• Participate in required training and development activities, including occasional travel and weekend work.


• Other duties as assigned.

Qualifications and Requirements

• Passionate about creating an unparalleled customer experience and relentless in the development of your customer service skills.


• Extensive customer service and aminimum of 1 yearleasing experience with new construction and lease-ups.


• Must be consistently detail oriented.


• Ability to recognize personal shortcomings.


• Working knowledge or ability to quickly learn property software (Entrata), Microsoft Office, NALP preferred.


• Arrive to work on time.


• Must pass background check and drug screening.

Pre-Qualifications (these are the most important items)

• Able to work in unison with a team.


• Takes full responsibility for actions and works collaboratively to find solutions.


• Coachable.


• Ability to listen and understand intents and goals.


• Relentless problem-solving skills.


• Ability to think 2+ steps ahead and anticipate what comes next.


• We are all broom pushers. Must be willing to work and support at all levels.


• We are trend setters and standards breakers. Our intent is to consistently pursue excellence, must think creatively and innovatively.


• Demonstrates alignment with our Core Values: Excellence, Sense of Duty, Accountability, Teamwork, Courage, Honesty & Integrity, The Golden Rule, and Caring for All People.

Physical Demands

• Ability to climb up to four flights of stairs to access apartments.


• Ability to walk several acres to tour community.


• Some lifting; up to 25lbs.


• Ability to sit or stand for long periods at a time.

Initial Training and Orientation

Ongoing Training

• Membership to professional organizations and continuing education is supported by Garrett Residential and The Garrett Companies.