Portfolio Experience Director - Elevate Tenant Experience

Industrious; New York (NY); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Performance bonus

Job summary

Experience by Industrious is a CBRE-backed workplace hospitality brand seeking a Portfolio Experience Director to shape amenity strategy across a real estate portfolio. You will translate client vision into programming, build trusted relationships with leadership, and coach on-site teams to deliver consistently high standards.

The role combines strategic planning with hands-on leadership, budget ownership, and monetization design to impact occupancy, retention, and leasing outcomes across

Qualifications

• Bachelor's degree and 8–10 years in hospitality or related operations.
• Proven ability to lead multi-site teams and manage client relationships.
• Strong budget, forecasting, and monetization experience.

Responsibilities

• Lead a multi-site experience team and build culture for consistent delivery.
• Translate client goals into a portfolio-wide programming approach.
• Own experience KPIs, reporting, and financial performance.

Skills

Team leadership

Financial acumen

Executive presence

Influence

Education

Bachelor's degree

Job description

Experience by Industrious is a CBRE-backed workplace hospitality brand seeking a Portfolio Experience Director to shape amenity strategy across a real estate portfolio. You will translate client vision into programming, build trusted relationships with leadership, and coach on-site teams to deliver consistently high standards.

The role combines strategic planning with hands-on leadership, budget ownership, and monetization design to impact occupancy, retention, and leasing outcomes across