Portfolio Community Manager

FirstService Residential; Scottsdale (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

10 company paid holidays

Paid volunteer time

Sick and vacation time

Medical, dental, vision

HSA and FSA

Company paid life insurance

Supplemental life, disability, etc.

Identity theft protection

Pet insurance

401(k) with company match

Job summary

FirstService Residential is seeking a Portfolio Community Manager in Scottsdale to support the General Manager in running the community business, ensuring compliance and resident satisfaction.

You will collaborate on strategic initiatives, communicate with residents, coordinate maintenance, and monitor compliance across the property and amenities. A strong service mindset and HOA experience are essential for success.

Qualifications

• 4+ years of customer service experience required.
• HOA or property management experience required.
• Prior portfolio community management experience preferred.

Responsibilities

• Assist the General Manager in managing community business and ensuring compliance.
• Collaborate to address resident inquiries and drive satisfaction.
• Develop and execute strategic initiatives for the community.
• Communicate with residents via newsletters, emails, and meetings.
• Coordinate maintenance across property, common areas and amenities.
• Track non-compliance, perform inspections, and issue notices as needed.
• Verify exterior modification projects align with directives.
• Inspect parks and common areas weekly to maintain amenities.

Skills

Interpersonal skills

Organizational skills

Communication skills

Active listening

Collaboration

Judgment/decision-making

Prioritization

MS Office

Education

4+ years customer service experience

HOA/property management experience

Portfolio Community Manager experience preferred

Job description

Job Overview:

In conjunction with the General Manager, the Portfolio Community Manager will manage the business of the Association to deliver exceptional service and solutions that enhance the value of the property and the lifestyle of the residents.

Description

In conjunction with the General Manager, the Portfolio Community Manager will manage the business of the Association to deliver exceptional service and solutions that enhance the value of the property and the lifestyle of the residents.

Compensation

$65k annually
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities

• Assist the General Manager in managing the business affairs of the community and ensuring compliance with governing documents and policies
• Collaborate with the General Manager to address resident inquiries, concerns and work orders ensuring a high level of resident satisfaction
• Collaborate with the General Manager to establish and execute strategic initiatives for the community
• Communicate regularly with residents through newsletters, emails, and meetings
• Coordinate community maintenance activities, ensuring proper upkeep of the property, common areas and amenities
• Track non-compliance/ violation issues, complete inspections on a routine basis, send appropriate notices according to established policies
• Verifies all exterior modification projects are completed as submitted and/or removed per the Architectural Committee directives
• Inspect all common areas, including all three parks on a weekly basis to ensure tot lot/misc. common area amenities are being maintained and no work orders need to be issued
• Ensure compliance with federal, state and local laws, as well as community association governing documents and policies
• Foster positive relationships with residents, vendors and staff, promoting a sense of community and teamwork

Skills And Qualifications

• Exceptional interpersonal skills resulting in strong working relationships
• Strong organizational skills
• Outstanding communication skills
• Tremendous listener with the ability to diffuse tense situations
• Ability to work collaboratively and cooperatively
• Superb judgment and decision-making skills
• Ability to prioritize and adjust to incoming demands
• Proficient with MS Office suite

Education And Experience

• 4+ Years of customer service experience (required)
• HOA and/ or property management experience (required)
• Prior Portfolio Community Manager (preferred)

Physical Requirements

• Sit or stand for extended periods of time in an office environment
• Able to safely lift, carry, and move up to 30 pounds

Work Location

Scottsdale Corporate Office; Supports Various West Valley Communities

Work Hours

Monday – Friday, 8a – 5p along with weekends and evenings as needed to support community events and attend board meetings as needed

Travel Requirements

Regular use of personal vehicle for compliance inspections from occasional corporate meetings/trainings and errands for the Association. Eligible for mileage reimbursement at the current IRS approved rates.

What We Offer

• 10 company paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, visit https://www.fsresidential.com/arizona/

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.