Portfolio Community Manager

FirstService Residential; Queen Creek (AZ); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid holidays

Paid vacation and sick leave

Employee assistance program

Job summary

FirstService Residential in Gilbert, AZ is seeking a Portfolio Manager to oversee assigned associations, delivering exceptional services and solutions that enhance property value and residents' lifestyle.

Reporting to the Regional Manager and Board, you will manage operations, budgets, contracts, compliance, and vendor relations while maintaining strong homeowner communications and board involvement.

Qualifications

• 5+ years of hospitality/customer service experience
• Property management experience preferred
• CMCA or M100 certification a plus

Responsibilities

• Oversee operations and administrative management of assigned communities
• Ensure compliance with laws and governing documents
• Track non-compliance and issue notices as per policy
• Review invoices daily and manage accounts payable
• Oversee architectural control processes and design reviews
• Inspect common areas and coordinate repairs and maintenance
• Conduct compliance/violation tours per policy
• Attend landscape walks and vendor meetings as needed
• Draft and manage annual budgets, monitor capital improvements and financial statements
• Secure bids, review contracts, and ensure insurer requirements are met
• Review monthly financials with Regional Director/Board
• Communicate with homeowners and boards per FirstService policies
• Attend board meetings for each association
• Assist board in annual meetings and planning
• Perform other duties as assigned

Skills

Financial literacy

Interpersonal skills

Problem solving

Issue identification

Work independently

Judgement

Prioritization

Hospitality experience

Property management experience

Education

CMCA or M100 certification

Job description

Description

Job Overview:

In conjunction with the Regional Manager and Board of Directors, the Portfolio Manager will manage the business of the associations assigned to deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.

Compensation:

$65k annually

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:

• Responsible for operations and administrative management of assigned communities
• Recommend and implement procedures that ensure compliance with federal, state, and local laws as well as with all community association governing documents and policies
• Track non-compliance/violation issues, send appropriate notices according to established policies
• Review invoices daily
• Manage architectural control process ensuring compliance with established design guidelines and policies for design review
• Inspect building and exterior common areas, building systems, landscape and other common amenities and then ensure necessary repair and maintenance activities are conducted in a timely manner
• Perform compliance/violation tours in accordance with the Association's compliance policy
• Attend monthly landscape walks and other vendor meetings as necessary
• Establish, draft, execute and supervise community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices
• Secure competitive contract bids, present comparative bid reviews, supervise and ensure compliance of all executed contract terms and conditions and oversee community and contractor liability insurance requirements
• Review monthly financials with the Regional Director and Board when necessary
• Communicate with homeowners and board of directors in accordance with FirstService policies
• Attend board meetings as required for each Association
• Plan, organize and assist the Board in conducting Board and annual membership meetings
• Attend board meetings as required for each Association
• Perform other duties as assigned

Skills and Qualifications:

• Financial Literacy
• Exceptional interpersonal and communication skills resulting in strong working relationships
• Affinity for problem solving with the ability to work through change
• Able to identify issues and resolve before problems arise
• Able to work independently with little supervision
• Superb judgment and decision-making skills
• Able to prioritize and adjust to incoming demands

Education and Experience:

• 5+ years of hospitality/ customer service experience required
• Property management experience preferred
• CMCA or M100 certification a plus

Physical Requirements:

• Sit at a desk using a computer in an office setting
• Walk and move throughout the community common areas and facilities
• Sit and stand for moderate periods of time

Work Location

Gilbert Corporate Office; 161 E Rivulon Blvd, Gilbert, AZ; Supporting Various Communities

Work Hours:

Monday - Friday, 8a - 5p with some evenings and weekends to attend community functions and board meetings as needed

Travel Requirements:

Regular use of personal vehicle is required. Must have valid AZ drivers license and state mandated insurance. Eligible for mileage reimbursement at the current IRS approved rates.

What We Offer:

• 10 company paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.