Assistant Community Manager

FirstService Residential; San Francisco (CA); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

401K match

Vacation & holidays

Pet insurance

Tuition reimbursement

Legal services

Wellbeing support

Domestic partner coverage

HSA

FSA

Job summary

FirstService Residential is seeking an onsite Assistant Community Manager to support residents and staff at our San Francisco location. You will serve as liaison with residents, board members, and vendors while handling administrative and project tasks per management direction.

The ideal candidate will manage communications, document incidents, and assist with move coordination, site reviews, and reports, while maintaining an organized work environment and adherence to company standards.

Qualifications

• Must have GED or high school diploma.
• Proficiency with Outlook, Word, Excel and PowerPoint.
• Strong written and oral communication; able to work under deadlines.

Responsibilities

• Greet residents and guests professionally.
• Answer calls from board members, homeowners, and vendors.
• Monitor security cameras and report incidents.
• Document incidents and contact emergency services when needed.
• Maintain data in Connect, Tasks, and other FirstService databases.
• Prepare clear, concise written communications to residents.
• Coordinate move management and related duties.
• Conduct site reviews and follow-up correspondence.
• Manage packages and conduct daily audits.
• Assist staff with administrative duties.
• Process ARC applications.
• Generate association and management reports.
• Operate Access Card and Directory system.
• Enforce rules professionally.
• Assist with light maintenance and site setup.
• Process maintenance requests.
• Inventory and maintain supplies.
• Maintain an organized workspace.
• Complete training and attend mandatory events.
• Other duties as assigned.

Skills

Deadline management

Professionalism

Communication

Problem solving

Draft correspondence

MS Office

Organization

Team collaboration

Education

GED or high school diploma

Tools

Connect

Tasks

FirstService databases

Job description

Description

Job Overview:

The onsite Assistant Community Manager assists in the everyday questions and needs of the residents; serves as liaison with staff and vendors; performs site reviews and processes covenants compliance correspondence; attends scheduled Board meetings (as requested) supports the Association’s community management team through timely completion of assigned administrative and project duties.

Compensation:

$28-30/hr

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:

• Acknowledge and greet all residents and guest in a friendly courteous manner.
• Handle questions or calls from board members, homeowners and vendors or refer to the appropriate staff member for assistance.
• Monitor security cameras and take action if inappropriate behavior of a member is noted.
• Inform CM or other senior staff member of any injury or behavior incident, complete incident report and/or call law enforcement or emergency crew as needed.
• Consistent use and maintenance of information in Connect, Tasks and other FirstService database programs as assigned.
• Create clear, concise, professional and accurate written communication to residents in a timely manner.
• Move management; perform move coordination duties as assigned.
• Perform site reviews and related correspondence and follow-up as assigned.
• Package management; track delivery, notify residents of packages and conduct daily package audits.
• Support staff to complete administrative duties.
• Support staff to receive and process ARC applications,
• Maintain and generate all required association and management reports.
• Operate and manage the Access Card and Directory Access system.
• Make every attempt to enforce rules and regulations in a professional manner.
• Assist with light general maintenance and set up as required.
• Process reported maintenance items to appropriate staff member or vendor.
• Inventory and maintain adequate level of all supplies.
• Maintain an organized and clean workspace according to company procedures.
• Complete company training as assigned, attend all mandatory company functions and adhere to FirstService Residential Standards of Operation.
• Other duties assigned as needed.

Skills & Qualifications:

• Ability to work under tight deadlines and consistently meet deadlines.
• Exhibit professionalism, professional attire and demeanor at all times.
• Demonstrates effective communication skills consisting of oral, written and listening skills.
• Demonstrates problem-solving abilities.
• Ability to draft correspondence and respond to inquiries and client concerns effectively and independently.
• Must be proficient with computer programs needed for specific position including Microsoft Outlook, Word, Excel, and Power Point.
• Demonstrates organizational skills and ability to independently prioritize daily workload.
• Must work effectively and communicate with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds

Education & Experience:

Must have a minimum of a GED or a High school diploma.

Physical Requirements and Working Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25 lbs.
• Must be able to sit or stand for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to effectively place and receive telephone calls and use voicemail system.
• Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts and dust.
• Work duties may require the ability to stand or walk on hard surfaces for frequent and prolonged periods of time.

Full time position. Work days, hours of work and location may vary and overtime work will be required from time to time. This position does require working occasional evenings, weekends and some holidays per the direction of management. Consistent and regular attendance required.

What We Offer:

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.