Portfolio Community Manager

Group Jazz; San Francisco (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

PMP Professionals LLC, serving California communities, seeks a Portfolio Community Manager for the San Francisco Division. The role manages 5–7 associations with a dedicated support team, focusing on service quality, governance, and financial oversight.

The ideal candidate embraces change, demonstrates integrity, and delivers exceptional client service to high-end clients within our HOA management framework. Equal opportunity employer and on-site work expected.

Qualifications

• Requires 4 year college degree; CMCA certification preferred.
• Experience: 2+ years as HOA portfolio or on-site manager preferred.
• Excellent customer service skills are essential.
• Proficient with MS Word, Excel, and Outlook; ability to read budgets/financial statements.

Responsibilities

• Act as liaison with the Association Board of Directors and homeowners.
• Oversee operation and administration of the Association per management agreement and policies.
• Perform administrative and management duties as requested by the Board.
• Utilize PMP tools (maintenance calendar, action items tracker, financial summaries, delinquency tracker).
• Review monthly financial reports and summaries; provide recommendations to the Board.
• Prepare Board packages and facilitate Board meetings per PMP standards.
• Assist with architectural review process and routine inspections as needed.
• Coordinate and inspect building facilities and common areas; arrange follow-ups.

Skills

Customer service

Strong organizational skills

Learn company software

Budget & financial statements

Education

4 Year College Degree

CMCA certification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Become the Best Part of PMP Management!

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as a Portfolio Manager for our San Francisco Division.

Description

Become the Best Part of PMP Management! PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as a Portfolio Manager for our San Francisco Division.

Who We Are

Property Management Professionals (PMP) is an industry-leading association management firm providing innovative products and extraordinary services to common interest developments throughout California, Utah, and Texas. We are proud to offer a personalized, boutique level of service to our association clients, backed by the scale and resources of Odevo, one of the world’s largest resident services companies. We are proud to be privately owned, locally independent, and passionately committed to elevating the lifestyle experience for the communities we serve.

We are one of the fastest (organically) growing association management firms in each of our respective markets. Our company’s growth coupled with the depth and breadth of our network creates a uniquely rare opportunity for professional growth. Additionally, our people-centric culture allows us to attract and retain the industry’s top talent and has served as one of our primary competitive advantages over the past two decades.

About

To learn more about PMP, our unique approach to community management, and our people-centric culture, you’re invited to visit us online at www.pmpmanage.com visit our social media platforms: Instagram/pmpmanage facebook/pmpmanage linkedin/company/pmpmanagement

Who We’re Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description

Portfolio Community Manager typically manage 5 to 7 associations with strong support provided by a dedicated Associate Manager, Customer Care Champions, and a full administrative team. This allows our Community Managers to stay focused on their key objectives and offer a level of service, expertise and knowledge that surpasses our client’s expectations.

Position Duties

• Acts as or oversee the primary liaison with the Association Board of Directors and homeowners.
• Oversee the operation and administration of the Association in accordance with the management agreement and the Association’s policies and procedures.
• Perform administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure PMP Management tools are being effectively utilized such as maintenance calendar, action item tracker, financial summaries, delinquency tracker, etc.
• Review monthly financial reports and financial summaries.
• Provide and/or oversee recommendations to the Association’s Board of Directors and committees on items that need to be addressed within the community.
• Set-up, attend and facilitate Board meetings as per PMP standard.
• Prepare Board packages according to PMP's "Absolutes" and standard.
• Assist Board of Directors/Architectural Review Board with the architectural review process and/or routine inspections as necessary.
• Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
• Conduct walks/inspections of the communities as required in the management contract.
• Other duties as assigned.

Required Qualifications

• 4 Year College Degree preferred
• 2 Years of experience as a HOA portfolio or on-site manager preferred
• CMCA certification preferred
• Extraordinary customer service skills
• Exceptional customer service skills
• Proficient in Microsoft Word, Excel, and Outlook
• Able to quickly learn and understand company used software programs
• Proficient in reviewing and understanding budgets and financial statements
• Strong organizational skills
• An honest, responsible, optimistic, and enjoyable demeanor

The Employee Must Be Able To

• Stand and walk for extended periods throughout the workday.
• Frequently bend, stoop, kneel, crouch, climb, reach, twist, and squat.
• Frequently use hands and arms for grasping, handling, pushing, pulling, and operating equipment.
• Lift, carry, push, and pull up to 50 pounds on a regular basis.
• Safely operate cleaning equipment, hand tools, ladders, and maintenance equipment.
• Work both indoors and outdoors in varying environmental conditions.
• Maintain sufficient visual acuity and hearing to identify safety hazards and perform assigned duties safely.

Equal Opportunity Statement

PMP Professionals LLC. is an equal opportunity employer and makes employment decisions based on merit. Qualified applicants are considered for employment without regard to race, religion, sex or gender, sexual orientation, gender identity or expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, genetic information, or any other consideration made unlawful by applicable laws.

Requirements

Active AMS or CMCA designation highly preferred.

Experience in homeowners association (HOA) management, property management, or high-end hospitality strongly preferred.