Portfolio Community Manager

CCMC; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits package including medical, dental, and vision

Flexible Spending Accounts

Company-matching 401k contributions

Paid time off for vacation, holidays, medical, and volunteering

Training and educational assistance

Job summary

CCMC, located in Phoenix, AZ, is seeking a Portfolio HOA Community Manager to oversee the day-to-day operations of community properties. The ideal candidate will ensure compliance with company policies, maintain relationships with boards, and provide exceptional customer service.

Minimum qualifications include an Associates Degree and relevant management experience. This role offers a comprehensive benefits package and the opportunity to be part of a dedicated team.

Qualifications

• Minimum 1-2 years of experience as a Community Association Manager preferred.
• CMCA© or higher management designation preferred.

Responsibilities

• Manage day-to-day operations of communities and physical properties.
• Attend Homeowner Association meetings.
• Review budgets and evaluate ways to improve service and/or cut expenses.

Skills

Excellent Customer Service Skills both written and verbal

Education

Associates Degree or other equivalent experience

Job description

Culture

CULTURE: At HOAMCO, our team members are passionate about their work, bringing enthusiasm and dedication to every task. They excel independently and understand the importance of teamwork. We are committed to building people and communities by fostering open, honest relationships through transparent communication. Our dedication to exceptional customer service ensures we positively impact everyone we interact with.

HOAMCO – Scottsdale, AZ

Function & Role

Working under the general supervision of the Regional Director, the Portfolio HOA Community Manager is responsible for the day-to-day operations of the communities and physical properties under his/her supervision in accordance with an established company and Board policies and procedures. The Portfolio Community Manager will actively support respective community values, vision and philosophies, while demonstrating a style of leadership that allows Boards’ and residents’ needs to be met with a high level of satisfaction. The Portfolio Community Manager shall act as the liaison between HOAMCO and the assigned communities.

Qualifications

• Associates Degree or other equivalent experience.
• Minimum 1-2 years of experience as a Community Association Manager preferred, or other management experience.
• CMCA© or higher management designation preferred.
• Excellent Customer Service Skills both written and verbal

Job Duties

• Acquire and maintain a full working knowledge of all applicable Federal, State and Local Regulations pertaining to common interest communities and of the governing documents of the Associations.
• Develop and maintain a professional relationship with the Board of Directors for each assigned Association.
• Facilitate long-term planning for the Associations and refine, as required.
• Facilitate and attend Homeowner Association meetings.
• In conjunction with the Compliance Administrator, oversee the enforcement of restrictions (CC&Rs) and regulations of the Associations and related facilities.
• Attend all appropriate HOAMCO training classes, meetings and seminars as requested.
• Assist the Board of Directors in preparing annual budgets.
• Review budgets and evaluate ways to improve service and/or cut expenses.
• Create and prepare Board of Directors Packets, Agendas, and Management reports.
• Answer electronic, paper, and telephone correspondence and respond to customer problem resolution issues in a professional and timely manner.
• Adhere to, review, and/or approve the following items as specified by outlined procedures provided by the Association or HOAMCO, to include, but not limited to the following: budget variation, proposed expenditures, financial statements, filing systems, business correspondence, property maintenance, assessment collections, personnel requirements, employee time sheets, insurance, delinquent accounts, accident reports, etc.
• Facilitate upkeep of residential files and records, legal documents, property deeds, construction plans, member rosters, contracts, annual reports, meeting minutes, and all other relevant records.
• Personally, inspect exterior and common areas of each assigned community at least twice a month, and prepare written recommendations for physical repairs and/or replacements as required by the Board of Directors.
• Review all contractual services and on-site work as needed including an annual review of all regular contractual services. Ensure that all procedures are being adhered to for vendors, contractors, service requests, and maintenance form logs, including furnishing HOAMCO with valid copies of worker’s compensation, liability insurance coverage, and executed written contract, if necessary, for any contractor prior to engaging in work for any property managed by HOAMCO.

Selected candidates are subject to a pre-hire drug screen and background check.

What We Offer

Comprehensive benefits package including medical, dental, and vision

Wellness program

Flexible Spending Accounts

Company-matching 401k contributions

Paid time off for vacation, holidays, medical, and volunteering

Paid parental leave

Training and educational assistance

Support programs, including Employee Assistance Program and Calm Health

Optional benefits including short- and long-term disability, life insurance, and pet insurance

Most importantly, a caring team who is dedicated to your success!

Why Join HOAMCO?

Since 1991, HOAMCO (Homeowners Association Management Company) has been a leader in community association management, currently managing over 600 communities across seven states—and we’re still growing! At HOAMCO, we value teamwork, integrity, and exceptional service. This is an exciting opportunity to be part of a company that makes a real impact in communities.