Portfolio Community Manager

HOAMCO (Homeowners Association Management Company); Flagstaff (AZ); On-site; USD 55,000 - 70,000; Full time

Job summary

A community association management company in Flagstaff is looking for a Portfolio Community Manager to oversee community assets and ensure residents' needs are met. This role requires strong leadership and communication skills, as well as management experience, preferably with a CMCA certification. Responsibilities include asset management, facilitating communication between the board and residents, and upholding community standards according to laws and guidelines. The ideal candidate will show integrity and provide exceptional service to build a strong community.

Qualifications

• CMCA certification or higher management designation preferred.
• 1-2 years’ experience as a Community Association Manager preferred.
• Ability to build and maintain professional relationships.

Responsibilities

• Oversee performance of personnel and maintenance of properties.
• Provide leadership that ensures residents’ needs are met.
• Communicate proactively with board members and residents.
• Manage daily operations and maintenance of community assets.

Skills

CMCA certification

Community leadership

Effective communication

Relationship management

Job description

Overview

Portfolio Community Manager - HOAMCO – Flagstaff, AZ

HOAMCO culture emphasizes teamwork, integrity, and exceptional service. Our team is passionate, works independently and collaboratively, and focuses on building people and communities through open, honest relationships and transparent communication.

Function & Role

Under the general supervision of the Regional Director, the Portfolio Community Association Manager is responsible for overseeing the performance of personnel and the maintenance of physical properties or projects under their supervision, ensuring compliance with company and Board policies and procedures. The Portfolio Manager is tasked with maintaining and managing community accounts, supporting the community’s values, vision, and philosophies, and providing leadership that ensures residents’ needs are met with a high level of satisfaction. The Portfolio Community Association Manager also serves as a crucial liaison between HOAMCO and the assigned communities, facilitating effective communication and coordination.

Supervisory Responsibilities

Supervises all on-site maintenance and other personnel, as necessary.

Requirements

Qualifications:

• CMCA certified or higher management designation preferred
• Minimum of 1-2 years’ experience as a Community Association Manager preferred, or other management experience

Responsibilities and Duties

• Community Leadership: Serve in a key community leadership role aimed at building and maintaining connections and opportunities that foster a true sense of community. Provide advisory support to the board for long-term planning, goal-setting, and policymaking guidance. Act as a liaison between HOAMCO and the assigned community.
• Effective Communication and Relationship Management: Communicate proactively and transparently while building relationships with board members, residents, and staff. Facilitate regular meetings with the Developer, board members, residents, and volunteers to ensure open lines of communication. Develop and maintain a professional relationship with the Board of Directors for each assigned Association.
• Daily Operations and Asset Management: Oversee the daily operations, management, and maintenance of community assets. Maintain records, documents, contracts, annual reports, meeting minutes, and other relevant files. Attend Association meetings. Leverage company and vendor resources to execute board directives and achieve community goals. Oversee service contractors, negotiate contracts, and obtain bids as needed. Ensure procedures are followed for vendors, contractors, service requests, and maintenance logs. Inspect exteriors and common areas, and prepare written recommendations for repairs or replacements. Develop a building maintenance program and schedule for community assets.
• Governance and Community Standards: Maintain and uphold community standards per laws, CC&Rs, and design guidelines. Facilitate architectural design reviews and CC&R compliance. Ensure liability and insurance policies meet requirements. Develop and implement a comprehensive risk management program. Ensure proper documentation for workers’ compensation, liability insurance, and contracts before engaging work. Assist the Board in preparing the annual budget and monitor operating and reserve budgets. Review monthly financials and budget variance reports; identify opportunities to improve service or reduce costs. Review contractual services to support community objectives.
• Timely and Accurate Communication: Ensure association notices are accurate and distributed promptly. Process correspondence and respond professionally. Prepare Board packets, agendas, and management reports.
• Other Duties: Attend required training and meetings; project a positive image of the company; prioritize tasks; collaborate with colleagues; provide exceptional customer service; maintain enthusiasm and integrity.

Submit your application now and join our growing team.

Why Join HOAMCO?

Since 1991, HOAMCO (Homeowners Association Management Company) has been a leader in community association management, currently managing over 600 communities across six states. We value teamwork, integrity, and exceptional service.