Portfolio Community Manager

Associa; Gaithersburg (MD); On-site; USD 70,000 - 75,000; Full time

Job summary

Associa is seeking a Community Association Manager at our corporate office in Gaithersburg, MD. You will oversee a portfolio of HOA/condominium communities, collaborating with Boards and onsite staff to ensure well-kept communities and efficient operations.

Responsibilities include budgeting, vendor management, and coordinating meetings. Excellent customer service and proactive communication are essential to succeed in this role.

Qualifications

• High school diploma or GED required.
• 2+ years of association management experience.
• CMCA or AMS certification required.

Responsibilities

• Respond to inquiries by phone, email, and in person.
• Conduct site inspections and walk-throughs.
• Meet homeowners, visitors, contractors, and vendors.

Skills

Customer service

Team oriented

Proactive communication

Time management

Education

High school diploma or GED

CMCA or AMS certification

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Community Association Services, an Associa company, is hiring a Community Association Manager to oversee a portfolio of assigned HOA and condominium communities based at the corporate office in Gaithersburg, MD. The Community Association Manager partners with members of the Board of Directors and onsite staff to ensure the community is well cared for. The Community Association Manager manages the daily operations to include administrative, maintenance, capital projects, and budgets.

Daily responsibilities

• Research and respond to inquires by phone, email, and in-person.
• Conduct community walk throughs and site inspections.
• Meet and greet homeowners, visitors, contractors, and vendors.
• Source maintenance vendors; negotiate vendor contracts; schedule and coordinate vendors onsite.
• Update homeowners on community news and events, maintenance projects, and HOA violation notices by email, mass email, letters, and flyers.
• Review financials, create and manage budgets.
• Schedule and facilitate monthly, quarterly, and yearly board meetings.
• Coordinate architectural review requests.
• Other projects as assigned.

Annual salary: $70K-$75K

Requirements

• High school diploma or GED equivalent and a valid driver's license are required.
• 2+ years of association management experience and CMCA or AMS is required.
• Customer service driven, team oriented, and a proactive communication style.
• Ability to manage multiple projects simultaneously, prioritize tasks, and manage time effectively.
• Organized, attention to detail, and self-directed with strong follow-up skills.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.