Portfolio Community Manager

Associa; Gaithersburg (MD); On-site; USD 55,000 - 85,000; Full time

Job summary

Associa, through Community Association Services, seeks a Community Association Manager for a Gaithersburg, MD portfolio. You will partner with Boards and onsite staff to oversee daily operations, including administrative tasks, maintenance, capital projects, and budgets.

Responsibilities include responding to inquiries, conducting site inspections, coordinating vendors, updating residents, and facilitating board meetings. CMCA/AMS certification is required.

Qualifications

• High school diploma or GED equivalent.
• CMCA or AMS certification required.
• Customer service driven and proactive communicator.

Responsibilities

• Respond to inquiries by phone, email, and in person.
• Conduct community walkthroughs and site inspections.
• Meet homeowners, contractors, and vendors.
• Source maintenance vendors and coordinate contracts.
• Update homeowners on news, maintenance, and notices.
• Review financials and help manage budgets.
• Schedule and facilitate board meetings.
• Coordinate architectural review requests.

Skills

Customer service

Communication

Time management

Team oriented

Proactive communication

Education

CMCA or AMS certification

Job description

Community Association Services, an Associa company, is hiring a Community Association Manager to oversee a portfolio of assigned HOA and condominium communities based at the corporate office in Gaithersburg, MD.

The Community Association Manager partners with members of the Board of Directors and onsite staff to ensure the community is well cared for. The Community Association Manager manages the daily operations to include administrative, maintenance, capital projects, and budgets.

Daily responsibilities:

• Research and respond to inquires by phone, email, and in-person.
• Conduct community walk throughs and site inspections.
• Meet and greet homeowners, visitors, contractors, and vendors.
• Source maintenance vendors; negotiate vendor contracts; schedule and coordinate vendors onsite.
• Update homeowners on community news and events, maintenance projects, and HOA violation notices by email, mass email, letters, and flyers.
• Review financials, create and manage budgets.
• Schedule and facilitate monthly, quarterly, and yearly board meetings.
• Coordinate architectural review requests.
• Other projects as assigned.

Requirements

• High school diploma or GED equivalent and a valid driver's license are required.
• 2+ years of association management experience and CMCA or AMS is required.
• Customer service driven, team oriented, and a proactive communication style.
• Ability to manage multiple projects simultaneously, prioritize tasks, and manage time effectively.
• Organized, attention to detail, and self-directed with strong follow-up skills.

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com .

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