Portfolio and Governance Analyst (ServiceNow SPM)

OmniVista Consulting; Washington (District of Columbia); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Remote-first

On-site a few days/month

Job summary

OmniVista Consulting is seeking a Mid-level Portfolio and Governance Analyst to manage a federal IT portfolio in a remote-first role with periodic on-site visits in the Washington, DC area. The ideal candidate will own the ServiceNow SPM configuration data, maintain the portfolio register, and support governance boards with decision-ready materials.

Strong data quality and automation skills are essential. Applicants should have 5–7 years of relevant experience in federal IT environments, plus

Qualifications

• 5–7 years in project, program, or portfolio support, IT governance, or business analysis.
• Experience owning portfolio or governance data directly.
• Experience in a federal IT environment.

Responsibilities

• Maintain portfolio register with ownership, lifecycle stages, dependencies, funding, and measures.
• Manage ServiceNow SPM data, fiscal calendars, templates, structures, and metadata.
• Prepare and validate fiscal calendars before planning cycles.
• Prepare decision-ready packages for governance boards and track action items to closure.
• Build and maintain dashboards covering portfolio health, product performance, security posture, and financial metrics.
• Administer end-to-end IT change management and risk registers.
• Document portfolio procedures to facilitate staff turnover and automate recurring reporting.

Skills

Portfolio mgmt

Data governance

Governance reporting

Process improvement

Education

Bachelor's degree

Tools

ServiceNow SPM

Power BI

Tableau

Excel

Azure DevOps/Jira

Job description

Portfolio and Governance Analyst (ServiceNow SPM)

Location Washington, DC metro area — remote with occasional on-site presence; local residency required

Clearance Public Trust Tier 2 (Moderate Background Investigation)

The Portfolio and Governance Analyst is responsible for keeping a federal IT portfolio accurate, current, and reportable, and for preparing the governance bodies that make investment and architecture decisions. This role owns the portfolio register and the ServiceNow Strategic Portfolio Management configuration data behind it, treating that data as controlled enterprise configuration rather than reporting overhead. The position works closely with the program manager, enterprise architect, government product managers, and agency governance boards.

Level: Mid-level — 5 to 7 years

Location: Remote, with occasional on-site presence in Washington, DC. Candidates must currently reside in the Washington, DC metropolitan area (DC, Maryland, or Northern Virginia). Relocation is not offered.

Clearance: Public Trust Tier 2 (Moderate Background Investigation). U.S. Citizen a Must. An active Tier 2 Public Trust or higher is strongly preferred.

Key Responsibilities

Portfolio Data and ServiceNow SPM Configuration

• Maintain the portfolio register so every unit of work resolves to exactly one investment, with owner, lifecycle stage, dependencies, funding, and measures.
• Manage ServiceNow Strategic Portfolio Management functional data including fiscal calendars, templates, portfolio structures, reference values, and metadata, each with a named owner and review date.
• Prepare and validate fiscal calendars before the planning cycle opens.
• Validate configuration changes in a non-production environment including required-field checks, relationship testing, and regression checks against dependent reports and workflows.

Governance Board Support

• Prepare decision-ready packages for the portfolio review board, architecture review board, and standards working group: the decision required, supporting evidence, alternatives, dependencies, and risks.
• Distribute advance materials, coordinate agendas, and handle logistics for recurring governance sessions.
• Capture minutes, decisions, and rationale, and publish results to the designated repository.
• Track action items to closure and report open items in the monthly performance review until they close.

Reporting and Dashboards

• Build and maintain portfolio dashboards covering portfolio health, product performance, security posture, and financial metrics.
• Standardize the required fields and relationships that make roll-up reporting possible without manual re-entry.
• Automate recurring report generation and distribution.

Change and Risk Register Administration

• Support the end-to-end IT change management process including intake, impact assessment, approval routing, and post-change verification records.
• Maintain the enterprise risk register with owner, scored severity, mitigation, trigger, due date, and closure criteria.
• Separate defects from enhancements at intake so they compete on merit rather than volume.

Process Improvement and Automation

• Implement automated data validation rules to flag stale or orphaned items, broken parent-child links, and work with no investment association.
• Identify and eliminate manual reconciliation effort in portfolio reporting.
• Document portfolio and governance procedures so they survive staff turnover.

Required Qualifications

Education

• Bachelor’s degree in Business, Information Systems, or a related field, or equivalent experience.

Experience

• 5 to 7 years in project, program, or portfolio support, IT governance, or business analysis, including at least two years owning portfolio or governance data directly.
• Demonstrated experience preparing materials for and documenting recurring governance or review boards.
• Experience in a federal IT environment.
• Experience improving data quality in an enterprise system of record.

Technical Skills

• Hands-on ServiceNow experience — Strategic Portfolio Management, ITBM, or PPM strongly preferred; comparable platforms such as Jira Align, Planview, or Clarity acceptable.
• Working knowledge of ServiceNow reporting, dashboards, and performance analytics.
• Proficiency with Power BI or Tableau, including data preparation.
• Advanced Excel, including pivot tables and data modeling.
• Familiarity with Azure DevOps or Jira as sources of delivery data.
• Familiarity with ITIL-based change and problem management processes.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)
• Project Management Professional (PMP) or Certified Associate in Project Management (CAPM)
• ITIL Foundation v4
• Strong data discipline. You notice when a field is wrong and you fix the cause, not just the record.
• Ability to turn recurring meetings into documented decisions.
• Experience automating manual reporting.
• Clear, concise writing for a government audience.

Work Arrangement and Travel

This position is remote-first. Expect to be on site in Washington, DC a few days per month for customer meetings, quarterly planning, and team offsites, scheduled in advance. Standard business hours, Eastern time, Monday through Friday, with occasional scheduled maintenance windows planned in advance.

About OmniVista Consulting. OmniVista is an 8(a)-certified, minority-owned Economically Disadvantaged Woman-Owned Small Business delivering enterprise IT services to federal customers since 2013. This role supports a federal agency; the agency is identified during the interview process. OmniVista is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.