Porter

ExplorUS; Chester (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Snow Mountain, LLC in California is seeking a guest services associate to deliver warm, professional service and ensure each guest experience is flawless and memorable. You will greet guests, escort them to accommodations, and inform them of property features and safety procedures.

The role requires a tidy appearance, strong communication skills, and the ability to work varied shifts including weekends and holidays.

Qualifications

• Minimum 1 year front of house experience
• National Park/Resort experience
• All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Responsibilities

• Provide warm and professional greeting to guests and anticipate their needs before they arise.
• Escort all guests to their accommodations, assisting with their luggage as required. Inform guests about all property and guest room features, facilities and emergency procedures
• Ensure public areas as well as departmental equipment is clean and presentable at all times
• Provide assistance to other departments including, but not limited to, housekeeping, maintenance, and laundry as needed
• Complete minor maintenance tasks
• Share knowledge of the Park and surrounding area with all guest
• Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
• Other duties per Duties Checklist and as assigned

Skills

Customer service

Communication

Guest relations

Independent work

Education

High school diploma or equivalent

Job description

Snow Mountain, LLC is located in the spectacular Lassen Volcanic National Park in California. As one of the country's oldest national parks, Lassen is consumed with gorgeous hiking trails, picturesque lakes that afford fishing and kayaking, and cabins and campgrounds for the those that want to experience the rustic feel of the beautiful outdoors!

Summary of Position:

As the guest's first and last impression of the property, provide exemplary customer service ensuring each and every guest experience is flawless and memorable.

Responsibilities:

• Provide warm and professional greeting to guests and anticipate their needs before they arise.
• Escort all guests to their accommodations, assisting with their luggage as required. Inform guests about all property and guest room features, facilities and emergency procedures
• Ensure public areas as well as departmental equipment is clean and presentable at all times
• Provide assistance to other departments including, but not limited to, housekeeping, maintenance, and laundry as needed
• Complete minor maintenance tasks
• Share knowledge of the Park and surrounding area with all guest
• Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
• Other duties per Duties Checklist and as assigned

Position Requirements:

• Provide excellent customer service to meet and exceed customer expectations
• Impeccable grooming standards. Should be clean cut and dressed in the appropriate uniform, which should be clean and pressed
• Ability to work a variety of day, night, weekend and holiday shifts
• Ability to work independently
• Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
• Majority of shift will be spent on feet; must be able to safely lift 25 lbs. frequently and up to 50 lbs. occasionally with frequent bending, twisting and squatting required.

Knowledge and Experience:

Education: High school diploma or equivalent

Experience: Minimum 1 (one) year front of house experience

National Park/Resort experience

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.