Population Health Customer Analytics Lead (Remote) - Populance

Henry Ford Health System; Troy (MI); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Lead for Customer Analytics to join their dedicated team focused on advancing population health. This role involves analyzing complex data to support decision-making and improve value-based care delivery. You will lead cross-functional projects, develop comprehensive customer models, and collaborate with internal teams to enhance strategic analysis. If you are passionate about healthcare analytics and want to make a meaningful impact, this opportunity is perfect for you.

Qualifications

• 5 years of extensive data analytics experience in healthcare.
• Ability to develop project plans and communicate insights effectively.

Responsibilities

• Analyze complex financial and clinical scenarios for decision-making.
• Lead customer analytics initiatives and present actionable recommendations.

Skills

Data Analytics

Financial Modeling

Data Visualization

Project Management

Communication Skills

Education

Bachelor's Degree

Master's Degree

Tools

Power BI

Tableau

Excel

PowerPoint

Epic

Job description

Are you a healthcare claims data analytics expert seeking purpose by being part of a team committed to supporting doctors, hospitals, and health plans to ensure patients receive the right care at the right time and place? Consider this opportunity to join a new Henry Ford Health company dedicated to advancing population health.

General Summary:

Under minimal supervision, the Lead for Customer Analytics with Healthy Populations performs complex project work, which may include technical analyses or facilitating large multi-disciplinary groups. The Lead may work independently, as a project team leader, or in a consulting capacity. They analyze data related to their technical expertise, train staff, serve as a technical consultant, prepare reports, and coordinate implementation. The role involves regular communication with Senior Management to inform strategies critical to population health initiatives.

Principal Duties and Responsibilities:

• Analyze complex financial and clinical scenarios to support decision-making, including financial, clinical, and operational improvements. Gather and interpret claims, clinical, and administrative data to build financial models, make assumptions, and reach conclusions. Lead cross-functional efforts and provide actionable recommendations to leadership.
• Support total cost of care analytics by analyzing cost and utilization data, providing reports and recommendations.
• Act as project lead for customer analytics initiatives, developing project plans, analyzing data, designing reports, and coordinating presentations.
• Collaborate with internal teams to determine data needs and improve strategic analysis, sharing insights across the organization.
• Create and update comprehensive customer models, including cost, utilization projections, and data trends.
• Conduct and present analyses to improve value-based care delivery.
• Work with IT to diagnose, correct, validate data issues in business intelligence tools.

Education and Experience Requirements:

• Bachelor’s degree required; Master’s degree preferred.
• At least 2 years leading complex projects; 5 years of extensive data analytics experience, preferably in health insurance or healthcare industry with value-based care experience.
• Background in analyzing claims, clinical, and administrative data to deliver actionable insights.
• Ability to develop project plans, analyze data, design reports/dashboards, and communicate insights effectively.
• Experience with data visualization and storytelling, including advanced Excel and PowerPoint skills. Power BI and Tableau experience preferred; Epic experience preferred.

Additional Information:

• Organization: Populance
• Department: Analytics and Insights
• Shift: Day Job
• Union Code: Not Applicable