Population Health Customer Analytics Lead (Remote) - Populance

Henry Ford Health System; Detroit (MI); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Lead for Customer Analytics to join their innovative team dedicated to advancing population health. This role involves analyzing complex data to support decision-making in healthcare, leading projects, and providing actionable insights to improve value-based care delivery. Ideal candidates will have a strong background in data analytics, project management, and effective communication skills. Join a forward-thinking organization committed to making a difference in patient care through comprehensive support and benefits.

Benefits

Health Plans

Tuition Assistance

Employee Discounts

Qualifications

• 5+ years in data analytics, preferably in healthcare.
• Experience leading complex projects and analyzing claims data.

Responsibilities

• Analyze financial and clinical scenarios for decision making.
• Lead customer analytics initiatives and manage project plans.

Skills

Data Analytics

Project Management

Data Visualization

Financial Modeling

Communication Skills

Education

Bachelor's Degree

Master's Degree

Tools

Microsoft Excel

Power BI

Tableau

Epic

Job description

Are you a healthcare claims data analytics expert seeking purpose by being part of a team committed to supporting doctors, hospitals and health plans to make sure patients get the right care at the right place and the right time? Consider this opportunity to join a new Henry Ford Health company dedicated to advancing population health.

General Summary:

Under minimal supervision, the Lead for Customer Analytics with Healthy Populations performs complex project work. This may include technical analyses or facilitation of large, multi-disciplinary groups. The Lead may work independently, as a project team lead, or in a consulting capacity for unassigned projects. They analyze data related to their technical expertise, may train staff, serve as a technical consultant, prepare reports and recommendations, and coordinate implementation. They communicate regularly with senior management and serve as a resource across the system to support population health initiatives.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Analyze complex financial and clinical scenarios to support decision making, including financial, clinical, and operational improvements. Gather, interpret claims, clinical, and administrative data to build financial models, make assumptions, and reach conclusions. Lead cross-functional efforts and provide actionable recommendations to leadership.
• Support total cost of care analytics by analyzing cost and utilization data, providing reports and recommendations to leadership.
• Act as project lead for customer analytics initiatives, managing project plans, analyzing data, designing reports, and coordinating presentations.
• Work with internal teams to determine data needs and improve strategic analysis sharing.
• Create and update comprehensive customer models, including cost and utilization projections and data trends.
• Conduct and present analyses to improve value-based care delivery.
• Collaborate with IT to diagnose, correct, and validate data issues with business intelligence tools.

EDUCATION/EXPERIENCE REQUIRED:

• Bachelor’s degree required; Master’s preferred.
• Minimum 2 years leading complex projects; minimum 5 years in data analytics, preferably in health insurance or healthcare industry with experience in value-based care.
• Experience analyzing claims, clinical, and administrative data to deliver insights on total cost of care.
• Ability to develop project plans, analyze data, design reports/dashboards, and communicate insights effectively.
• Experience in data visualization and storytelling; proficiency in Microsoft Office, especially Excel and PowerPoint; Power BI and Tableau experience preferred; Epic experience preferred.

Additional Information

• Organization: Populance
• Department: Analytics and Insights
• Shift: Day Job

This description covers major duties but is not exhaustive. Incumbents may be asked to perform additional job-related duties.

Overview

Henry Ford Health partners with millions across Michigan and globally, offering comprehensive services including primary care, specialty care, health insurance, and more. Based in Detroit, it is a leading academic medical center investing in future health initiatives. Learn more at henryford.com/careers.

We prioritize the well-being of our team members through comprehensive support and benefits, including health plans, tuition assistance, discounts, and more. Contingent employees are not eligible for benefits.

Henry Ford Health is an Equal Employment Opportunity/Affirmative Action employer, committed to fair treatment regardless of race, color, creed, religion, age, sex, national origin, disability, veteran status, and other protected classes.

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