Population Health Care Navigator

Rochester Regional Health; City of Rochester (NY); On-site; USD 41,000 - 46,000; Full time

Job summary

Rochester Regional Health is seeking a Population Health Coordinator to join the Population Health department at the Riedman Campus in Rochester, NY. The role supports care coordination, patient outreach, and scheduling to improve population health outcomes.

It requires strong communication, basic computer skills, and familiarity with medical terminology. The position is full-time, on-site, with a 40-hour work week and standard weekday hours.

Qualifications

• High school diploma or GED preferred.
• More than one year of related experience in a medical setting.
• Basic computer literacy.
• Knowledge of medical terminology.
• Good communication and customer service skills.
• Able to perform all Medical Office Assistant job functions and responsibilities.

Responsibilities

• Documents all patient interactions in a concise manner that is compliant with documentation requirements.
• Conducts in-bound and out-bound calls including patient scheduling, screenings, reminder calls, and panel management.
• Assists to schedule and coordinate patient transportation and follow-up physician appointments.
• Uses various reports to track patient referrals and scheduling no-shows with staff.
• Provides clerical and administrative support to clinical staff and managers for studies, projects and reports.
• Provides excellent customer service as a resource to internal and external customers.
• Maintains knowledge of health plan benefits and payor requirements.
• Call patients as designated by PCP or clinical staff.
• Verify patients have been seen and follow up on no-shows.
• Assist patients with barriers.
• Ensure clinical information is communicated when there is variance from plan of care.
• Coordinates other medical office assistants in outreach and report validation needs.
• Closes Care Gaps.

Skills

Communication

Medical terminology

Computer literacy

Customer service

Education

High school diploma or GED

Job description

Rochester Regional Health is seeking a Population Health Coordinator to join the Population Health department at the Riedman Campus in Rochester, NY. The role supports care coordination, patient outreach, and scheduling to improve population health outcomes.

It requires strong communication, basic computer skills, and familiarity with medical terminology. The position is full-time, on-site, with a 40-hour work week and standard weekday hours.