Pop Culture Retail Ambassador & Sales Pro

POP MART Americas Inc.; Tysons (VA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Onboarding and product training

Career development and internal promo

Collaborative, inclusive team culture

Opportunities to support new storeOpen

Brand events

Job summary

POP MART Americas Inc. is seeking energetic Sales Associates for our Tysons Corner location. You will serve as a brand ambassador, delivering exceptional service and helping guests explore POP MART’s world of collectible art toys.

Build genuine connections, share our story, and guide customers to the right products through informed recommendations. You will also support store operations, merchandising, inventory, and maintaining a welcoming environment to drive repeat visits and loyalty.

Qualifications

• Customer service and guest interaction experience.
• Ability to communicate clearly with diverse customers.
• Passion for delivering exceptional service and creating memorable experiences.

Responsibilities

• Deliver an exceptional customer experience and build authentic relationships.
• Share POP MART's story and product knowledge with customers.
• Educate customers on collectible culture and new launches.
• Drive sales through personalized recommendations and upselling.
• Process purchases, returns, exchanges, and loyalty transactions.

Skills

Customer service

Communication

Sales

Multitasking

Bilingual or multilingual

Education

High school diploma or equivalent

Tools

POS systems

Job description

POP MART Americas Inc. is seeking energetic Sales Associates for our Tysons Corner location. You will serve as a brand ambassador, delivering exceptional service and helping guests explore POP MART’s world of collectible art toys.

Build genuine connections, share our story, and guide customers to the right products through informed recommendations. You will also support store operations, merchandising, inventory, and maintaining a welcoming environment to drive repeat visits and loyalty.