Poolside Guest Experience Associate

Kolter Hospitality Group; Sarasota (FL); On-site; USD 16,000 - 23,000; Full time

Job summary

The Westin Sarasota is seeking a Pool Attendant to assist guests at the pool and maintain towels, supplies, and a clean pool deck. The role emphasizes guest service, safety, and teamwork in a hotel setting.

Qualifications include a high school diploma or GED and prior pool or guest service experience. CPR/First Aid certification is preferred; ability to lift 20 lbs and carry 50 lbs; flexible schedule including weekends is required.

Qualifications

• High school diploma or GED
• Prior pool service or guest service experience, ideally in a hotel
• Flexible work schedule including weekends and holidays
• CPR and First Aid certification preferred
• Able to lift up to 20 lbs and carry up to 50 lbs

Responsibilities

• Greet guests arriving at the pool in a professional, friendly and engaging manner
• Anticipate guests’ needs and respond promptly
• Maintain positive guest relations at all times
• Maintain knowledge of daily house count, VIPs, arrivals/departures, hotel facilities and pool hours
• Obtain clean towels and transport to pool deck; fold and stack towels
• Set up and organize pool deck; arrange pool furniture, towels and umbrellas
• Remove trash and debris; sweep and mop pool deck; ensure restrooms are clean and stocked
• Follow pool safety procedures and assist with first aid when needed
• Assist with closing duties and return soiled towels to Laundry

Skills

Guest service

Oral communication

Physical stamina

CPR/First Aid (preferred)

Education

High school diploma or GED

Job description

The Westin Sarasota is seeking a Pool Attendant to assist guests at the pool and maintain towels, supplies, and a clean pool deck. The role emphasizes guest service, safety, and teamwork in a hotel setting.

Qualifications include a high school diploma or GED and prior pool or guest service experience. CPR/First Aid certification is preferred; ability to lift 20 lbs and carry 50 lbs; flexible schedule including weekends is required.