Pool Supervisor - Surfcomber

kimptonhotelsandrestaurantscareers; Town of Florida (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

Kimpton Hotels & Restaurants in New York seeks a Pool Front-of-House Supervisor to lead a knowledgeable team and deliver memorable guest experiences. You’ll collaborate with management to train staff in etiquette, menu knowledge, and service standards while ensuring pool safety and cleanliness.

The role emphasizes guest personalization, daily line-ups, ongoing development programs, and cost-conscious supervision.

Qualifications

• 1 year of experience in a similar supervisory role is preferred.
• Passion for creating and personalizing guest experiences.
• Flexible schedule, evenings, weekends, and holidays when needed.
• Food Handler and Alcohol Awareness Certifications (if applicable).
• Ability to learn and present product, menu, and allergy information to guests.
• Knowledge of or ability to learn the restaurant POS system.
• Excellent communication and presentation skills.

Responsibilities

• Lead service education through daily line-ups, training programs, and seminars.
• Monitor cost control with focus on payroll and cost of sales.
• Coordinate recruitment, hiring, and training of staff; provide regular evaluations.
• Ensure pool area cleanliness and coordinate area maintenance.
• Supervise non-supervisory staff and enforce Kimpton policies and laws.
• Assist interviewing, hiring, training, directing work, and performance appraisals.

Skills

Supervisory experience

Guest experience personalization

Flexible schedule

Communication skills

POS system knowledge

Tools

POS system knowledge

Job description

Work in collaboration with management in creating an exciting, innovative, and
memorable pool experience for all guests. Lead a well-rounded and knowledgeable front-of house
team. Proper guest service requires an employee staff that is thoroughly trained in service
etiquette, product knowledge, and makes every effort to meet the needs of each and every guest.
You’ll act as an advocate for the pool, be a creator of ridiculously personal experiences, and
develop relationships with guests that will compel them to return.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Lead service education through:

• Daily line-ups.
• New pool attendant training programs.
• Ongoing development programs and seminars.
• Daily evaluation of restaurant service performance.
• Employee discussion and evaluations.

• Help meet budget in all areas of cost control with consistent focus on cost of sales and payroll.
• Communicate with management, employees, and accounting staffs, identifying attractive and developable personnel and providing necessary training as positions open.
• Help to fill any open positions with qualified candidates. All personnel should receive regular, timely, and honest evaluations of their performance and potential.
• Monitor the cleanliness of all areas of the pool
• Coordinate service area maintenance when necessary.
• Supervise all non-supervisory employees.
• Carry out supervisory responsibilities in accordance with Kimpton’s policies and applicable laws.
• Assist with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

SPECIFIC EXPERIENCE WE’RE SEEKING:

• 1 year of experience in a similar supervisory role is preferred.
• Passion for creating and personalizing guest experiences.
• Highly motivated and flexible, with the ability to take initiative.
• Food Handler and Alcohol Awareness Certifications (if applicable).
• Ability to prioritize multiple tasks in a dynamic environment.
• Ability to learn, retain, and present product, menu, and allergy information to guests.
• Knowledge of or ability to learn the restaurant point-of-sale system.
• Excellent communication and presentation skills.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

1 year of experience in a similar supervisory role is preferred.

Language Skills:

Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

Physical Demands:

While performing the duties of this job, the employee is constantly required to balance, reach, twist, stretch, push, pull, handle (hold, grasp, turn, or otherwise work with the hand or hands), finger (picking, pinching, fine manipulation), stand, walk, see, hear, speak, and use memory recall. The employee is occasionally required to climb stairs, collate/file, dial, and write. The employee is minimally required to climb ladders, use a keyboard, and sit. The employee is frequently required to lift and/or move 10-25lbs, occasionally lift and/or move up to 50lbs, and minimally lift and/or move 75-100+lbs.

Mental Demands:

While performing the duties of this job, the employee is constantly required to produce detailed work, verbally communicate, have customer contact, and handle multiple concurrent tasks and constant interruptions. The employee is frequently required to use math, measurement and reasoning skills, and use written communication. The employee is occasionally required to give presentations.

Work Environment:

While performing the duties of this job, the employee may be continuously exposed to odors, fumes, and noise. The employee will continuously use the restaurant point of sale system, computer or computerized equipment, printer and fax may be required depending on the position. The employee may be moderately exposed to heat, dampness, oil, grease, and vibrations/shaking. The employee may be occasionally exposed to dirt.

Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.