Pool Manager

kimptonhotelsandrestaurantscareers; Town of Florida (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

Kimpton Hotels & Restaurants Careers is seeking a Pool Operations Supervisor to lead a luxury pool team, drive guest experiences, and oversee events and revenue-generating activities. You will set the tone for a luxurious, fun, and approachable pool environment, working closely with bartenders, servers, and concierge staff.

You will manage budgets, train staff, and ensure safety and cleanliness standards while staying abreast of industry trends and delivering exceptional guest service daily.

Qualifications

• Prior supervisory/leadership experience in hospitality.
• Ability to plan and execute events and activities for pool areas.
• Strong guest service orientation and professional communication.

Responsibilities

• Create and execute personal guest experiences through events and service excellence.
• Manage operations and supervise pool staff to achieve goals.
• Motivate and develop team; schedule and hire staff as needed.
• Prepare annual pool program budget and manage purchases.
• Ensure exceptional guest services and timely response to guest concerns.
• Coordinate with departments for ongoing activities and safety compliance.

Skills

Supervisory experience

Team leadership

Event execution

Budget management

Guest service excellence

Communication skills

Education

Experience in hospitality industry

Job description

Our mission is to be the best loved Hotel & Restaurant Company so regardless of position, we look for individuals who are passionate about providing genuine heartfelt care to our guest and employees.

What you get to do:

You will be key in leading the team, setting the tone for a luxurious, yet fun and approachable pool experience. You must be able to have fun, work hard, understand the food and beverage aspect of the business as well as generating revenue through innovative events.

Your day-to-day:

Other duties may be assigned as needed.

• Create and execute ridiculously personal experiences for guests through innovative and fun events, activities and service excellence.
• Manage and supervise assigned operations to achieve goals; able to influence a team and achieve results.
• Able to motivate a team, as well as work independently.
• Train, supervise, and evaluate work performance of department personnel; prepare schedules and assignments for pool personnel; and manage in the hiring, developing and counseling staff.
• Prepare and manage annual budget for pool program functions.
• Approve purchases of supplies and operating inventory for recreation programs.
• Ensure that exceptional guest services is provided; all quest concerns are responded to immediately.
• Remain up to date with local and international restaurant trends.
• Regularly hold training sessions for entire team to ensure cohesiveness between Pool Bar and Pool Deck.
• Ensure that the pool area is exceptionally clean and tidy at all times; daily walkthroughs.
• Ensure proper communication between all departments on any upcoming and/or ongoing recreational activities or events.
• Maintain proper risk management practices; ensure all safety regulations and procedures are followed.
• Convey any potential maintenance, housekeeping, safety, and operational issues to the proper department official.

Specific experience we're seeking:

• Prior supervisory/management/leadership experience is a must.
• Will oversee pool concierge, pool servers and bartenders.
• Able to multi-task, manage a team, execute events and activities.

QUALIFICATION REQUIREMENTS:

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Prior experience required. Depending on the role degree may be required.
LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.

(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).