Pool Server (Casual)

Koloa Landing Resort; California; Hybride; USD 21 000 - 30 000; Plein temps

Résumé du poste

Koloa Landing Autograph Collection in Hawaii is seeking a casual Pool Server. You will greet guests, take food and beverage orders, describe menu items, and suggest products. You will maintain pool and restaurant cleanliness, verify IDs for alcohol service, and ensure responsible guest handling.

Role requires strong customer service, leadership, and communication skills, plus basic computer and POS knowledge. Micros POS experience is preferred; hospitality experience is a plus.

Qualifications

• High school education completed.
• Excellent leadership and customer relations skills.
• Strong communication and organizational abilities.
• Basic computer skills and familiarity with POS systems.

Responsabilités

• Greet all guests in a welcoming and friendly manner.
• Take guest food and beverage orders and describe menu items.
• Suggest menu products to customers and describe ingredients.
• Clear, clean, and reset tables; maintain cleanliness of pool/restaurant areas.
• Verify guest IDs, ensure legal drinking age, and refuse service to minors or intoxicated persons.
• Operate cash register/POS; handle cash and card payments per policy.
• Assist guests and resolve issues with courtesy and efficiency.
• Follow safety policies; report hazards and assist with opening/closing duties.
• Maintain service pace and assist other stations as needed.
• Knowledge of spirits, beer, wine, and flavor profiles.

Connaissances

Leadership

Customer service

Communication

Windows OS knowledge

MS Office

PMS knowledge

POS experience

Formation

High School diploma

Outils

MS Office

PMS

Micros POS

Description du poste

# Pool Server (Casual)Koloa Landing Autograph Collection - Koloa, HI 96756Education LevelHigh School* Greet all guests in a welcoming and friendly manner.* Take guest food and beverage orders.* Describe menu items, ingredients, and methods of preparation. Suggest menu products to customers.* Clear, clean, and reset tables as needed.* Maintain cleanliness standards in pool area, restaurant, service areas satisfy state and local health board requirements.* Maintain cleanliness of the table/sections throughout service and ensure all proper utensils are presented to guests.* Verify customers identification and confirm it meets legal drinking age.* Ensure that minors and intoxicated persons are not served alcoholic beverages.* Perform opening and closing procedures, and side work duties according to station rotation assignment to ensure tables and side stands are kept stocked, tidy and clean.* Maintain the cleanliness of the restaurant area through disposing of all waste, clearing, and cleaning all glassware, and wiping down service and preparation areas.* Participate in the deep cleaning of the outlet.* Attend to all guests needs, ensure orders are properly charged to the correct room, and any issues are resolved quickly.* Operate a cash register/POS and receive payment from customers in cash or credit card, accurately counts and provides change to customers as required, and follow all companys customer service and cash handling policies and procedures.* Assist all guests professionally and courteously, with the highest quality of standards for customer service.* Assist with any guest inquiry.* Follow all company and safety and security policies and procedures.* Report maintenance problems, safety hazards, accidents, or injuries.* Perform other reasonable job duties as requested by direct and indirect Supervisors.* Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.* Must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possible for one (1) hour or more.* Must be able to stand and exert well-paced mobility for up to four (4) hours in length.* Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.* Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.* Must be able to lift up to 45 lbs. as needed.* Must be able to push and pull carts and equipment weighing up to 250 lbs.* Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.* Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.* Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.* Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.* Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.* Must be able to speak, read, write, and understand the primary language used in the workplace.* Requires good communication skills, both verbal and written.* Must have excellent leadership capability and customer relations skills.* Must be detail oriented with outstanding organizational and communication skills.* Must possess basic computer skills.* Must possess basic computational ability.* Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.* Knowledgeable about basic function of Windows OS, MS Office, PMS, and POS.* Self-driven and able to work independently.* Knowledge of table and bar service.* Knowledge of spirits, beer, wine, and flavor profiles.* One to three years food service experience preferred.* Micros POS experience preferred