SERVER

The Beach House; Kihei (HI); On-site; USD 17,000 - 24,000; Full time

Job summary

The Beach House Maui in Kihei, HI is seeking a friendly server to take orders, explain menu items, and deliver exceptional guest service in a fast-paced setting.

You will input orders in the POS, monitor alcohol service, confirm ages, and work with the team to ensure guests’ expectations are exceeded. Minimum 6 months related experience; must be 21+ and able to stand and move throughout shifts.

Qualifications

• Six months to one year prior related experience.
• Experience with POS systems.
• Must be at least 21 years of age.

Responsibilities

• Greet guests warmly and guide them through the menu with detailed information.
• Take and input food and beverage orders into the POS promptly.
• Serve food and beverages and perform table-side duties as needed.
• Monitor alcohol service and verify guest ages before serving.
• Coordinate with kitchen and management to handle allergies and special requests.

Skills

Customer Oriented

Working Under Pressure

Safety

Active Listening

Communication

Response to Direction

Teamwork

Friendly & Energetic

Neat & Well Groomed

Tools

POS

Job description

SERVER# SERVERThe Beach House Maui - Kihei, HI 96753## OverviewSalary Range$14.75 - $14.75 Hourly## Description**POSITION SUMMARY**Provide the highest level of quality and service to our guests in an incredibly friendly atmosphere. Take orders and serve food and beverages to guests at tables in the restaurant.**ESSENTIAL FUNCTIONS**Reasonable Accommodations StatementTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Essential Functions Statement(s)* Assist in preparing the restaurant for dining service by setting up section, including preparing items such as linens, silverware, and glassware.* Greet all guests promptly in a warm, personal, friendly manner.* Guide guests through the menu and provide detailed, accurate information on menu items, including preparation methods, ingredients, allergens, and daily specials.* Confirm allergy indicators on food orders and follow proper procedures when handling or delivering allergy-sensitive items.* Maintain active communication with kitchen and management to stay informed on menu changes, 86'd items, allergy notices, and special instructions.* Accurately take food and beverage orders and input them into the POS system in a timely manner.* Monitor guests' physical condition when entering the restaurant and bar; monitor alcohol consumption while on the premises to ensure all HCR and county serving policies are followed. Take appropriate steps according to HCR policies to reduce the occurrence of alcohol related issues.* Check guests' identification to ensure they meet minimum age requirements for consumption of alcohol.* Maintain awareness of table numbers, guest seat numbers, and dining room sections to ensure accuracy and efficiency in service.* Serve food and beverages to guests, taking extra care to perform any additional table-side preparation or service as required for items served.* Describe and recommend wines to guests; bring selection to the table with appropriate glasses and pour the wine for the guests.* Proactively check in with guests throughout the meal to anticipate and resolve issues before they arise.* Remove dishes and glasses from tables, and take them to the kitchen for cleaning. Prepare the table for the next guest.* Prepare certain hot and cold non-alcoholic beverages for guests.* Present accurate checks, manage special requests (such as split checks) and process payments efficiently and accurately.* Assist the entire service team throughout the meal period to ensure all guests’ expectations are exceeded.* Restock service areas and maintain organized and sanitary workstations.* Perform other related duties as assigned by management to support operational needs.* Report for work on time and uphold expectations for attendance, uniform, and professional conduct. Regular attendance is an essential function of this job.## Qualifications**POSITION QUALIFICATIONS** Competency Statement(s)* Customer Oriented - Ability to take care of the customers needs while following company procedures.* Working Under Pressure - Ability to complete assigned tasks under stressful situations.* Safety - Ability to work safely by following all safety policies and procedures.* Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.* Communication - Ability to communicate effectively with coworkers, guests, and management to ensure all needs are met.* Response to Direction - Receive and follow directions from supervisors; follow direction of computer-generated tickets.* Teamwork Abilities - Ability to work together with a team in a positive manner to achieve a common goal.* Friendly & Energetic - Ability to exhibit a cheerful demeanor towards others and bring energy to the performance of the task.* Neat & Well Groomed - Neat & Well Groomed**SKILLS & ABILITIES** Experience: Six months to one year prior related experience Computer Skills: Experience with POS Certifications & Licenses: Must be at least 21 years of age. Must take and pass all training tests 90% or higher.**WORK ENVIRONMENT** Fast paced, high energy, moderately noisy environment containing multiple personality types. Can become crowded and can become high pressure and/or high stress due to the physical demands of the facility and demands of the clientele.The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.**Physical Demands:*** N (Not Applicable) Activity is not applicable to this position.* O (Occasionally) Position requires this activity up to 33% of the time (0-2.5+ hrs/day)* F (Frequently) Position requires this activity from 33%-66% of the time (2.5-5.5+ hrs day)* C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)**Physical Demands:**Stand: C, Walk: C, Sit: N, Manually Manipulate: F, Reach Outward: C, Reach Above Shoulder: O, Climb: F, Crawl: N, Squat or Kneel: O, Bend: F, Grasp: C, Speak: CLift/Carry: 11-20 lbs: C, 21-50 lbs: F, Push/Pull: 13/25 lbs: F, 26/40lbs: O**Other Physical Requirements:*** Vision (Near, Distance, Color, Peripheral, Depth)* Sense of Sound – Hear verbal requests by guests, coworkers, and managers* Sense of smell* Sense of touch* Ability to wear Personal Protective Equipment (PPE) - Non-slip shoes, back belt if lifting over 25 lbs, safety glove when using knife.* Frequent use of stairs while carrying items and constant movement around the restaurant.