Pool server

Accor Hotels; Santa Monica (CA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Discounted rates

Training & Academies

Planet 21 CSR

Career growth

Pay rate: $16.90/hour

Job summary

Fairmont Miramar Hotel & Bungalows in Santa Monica is seeking a Pool Server to deliver exceptional poolside food and beverage service in a luxury setting. You will use product knowledge and guest-centric service to create memorable experiences by the pool in an outdoor environment.

Reporting to the Food & Beverage leadership team, you will stay knowledgeable on menu offerings, maintain service standards, and collaborate with hosts, attendants, and leadership to ensure seamless guest service.

Qualifications

• Previous serving experience in luxury hospitality preferred.
• Strong knowledge of beverages, wine, and cocktails.
• Excellent guest service, communication, and interpersonal skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Flexible availability, including weekends, evenings, and holidays.
• Active Food Handler Certification required.
• RBS Certification preferred or required by local regulations.

Responsibilities

• Provide exceptional, friendly poolside food and beverage service.
• Take accurate food and beverage orders and process transactions through the POS system.
• Maintain thorough knowledge of menu offerings, beverages, cocktails, and daily specials.
• Anticipate guest needs and provide personalized recommendations to enhance the guest experience.
• Ensure timely delivery of food and beverages while maintaining presentation standards.
• Maintain cleanliness and organization of poolside service areas and workstations.
• Collaborate with Pool Attendants, Hosts, Bussers, Runners, and leadership to ensure seamless service.
• Monitor guest satisfaction and promptly address concerns to ensure a positive experience.
• Follow all food safety, sanitation, and responsible alcohol service standards.
• Support overall outlet operations and perform additional duties as assigned.

Skills

Guest service

Communication

Multitasking

Teamwork

Attention to detail

Education

Active Food Handler Certification

RBS Certification

Job description

Company Description

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third StreetPromenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• Pay Rate: $16.90USD per hour

Job Description

As a Pool Server, you are responsible for delivering exceptional poolside food and beverage service while creating memorable guest experiences in a luxury hospitality environment. Through your product knowledge, attention to detail, and commitment to service excellence, you will contribute to guest satisfaction, outlet success, and the overall guest experience. This position requires a positive attitude, strong communication skills, and the ability to anticipate and exceed guest expectations in a fast-paced outdoor setting.

What You Will Be Doing

Reporting to the Food & Beverage leadership team, responsibilities and essential functions include, but are not limited to:

• Provide exceptional, friendly, and attentive poolside food and beverage service.
• Take accurate food and beverage orders and process transactions through the POS system.
• Maintain thorough knowledge of menu offerings, beverages, cocktails, and daily specials.
• Anticipate guest needs and provide personalized recommendations to enhance the guest experience.
• Ensure timely delivery of food and beverages while maintaining presentation standards.
• Maintain cleanliness and organization of poolside service areas and workstations.
• Collaborate with Pool Attendants, Hosts, Bussers, Runners, and leadership to ensure seamless service.
• Monitor guest satisfaction and promptly address concerns to ensure a positive experience.
• Follow all food safety, sanitation, and responsible alcohol service standards.
• Support overall outlet operations and perform additional duties as assigned.

Qualifications

• Previous serving experience in a restaurant, resort, hotel, pool, beach club, or luxury hospitality environment preferred.
• Strong food, wine, cocktail, and beverage knowledge preferred.
• Excellent guest service, communication, and interpersonal skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Strong attention to detail and commitment to service excellence.
• Ability to work effectively both independently and as part of a team.
• Flexible availability, including weekends, evenings, and holidays.
• Active Food Handler Certification required.
• Responsible Beverage Service (RBS) Certification preferred or required based on local regulations.

Skills

• Ability to work efficiently in a fast-paced, high-volume hospitality environment.
• Strong communication, guest engagement, and teamwork skills.
• Strong time management and organizational abilities.
• Ability to remain calm and professional under pressure.
• Ability to solve problems and make sound decisions in guest-facing situations.
• Ability to stand, walk, bend, and perform repetitive movements for extended periods.
• Ability to lift and carry up to 50 pounds safely.

Additional Information

All your information will be kept confidential according to EEO guidelines.