Pool Operations & Guest Experience Leader

Hospitality Matches; Las Vegas (NV); On-site; USD 90,000 - 120,000; Full time

Job summary

Resorts World Las Vegas is seeking a Pool Operations Manager to lead a large team across pool, cabana, and lifeguard staff, ensuring exceptional guest experiences. You will partner with Facilities, Security, and Food & Beverage teams, manage budgets, labor, and dynamic pricing, and ensure compliance with health standards and company guidelines.

Qualifications include six+ years in operations, four years in management, and strong English communication; a proven ability to mentor a 100+ staff and

Qualifications

• Six or more years in Restaurant/Pool or Hotel Operations.
• At least four years of previous management experience.
• Proficient with guest service metrics and online reviews to improve service.
• Working knowledge of Microsoft Office, POS, PMS and restaurant management systems.
• Ability to communicate effectively in English.

Responsibilities

• Oversee all aspects of the pool experience, including staff management and collaboration with Security and Retail teams.
• Coordinate with Facilities and Environmental Services to maintain pool deck and dining areas.
• Prepare budget and control labor using software systems; manage rates and inventory with Revenue Strategy for pricing.
• Ensure team compliance with company guidelines and training manuals.
• Obtain and maintain relevant licenses and prepare for inspections.

Skills

Staff management

Budget control

Dynamic pricing

MS Office

POS systems

PMS software

English communication

Confidentiality

Outdoor work

Tools

Restaurant management systems

Property management software

Job description

Resorts World Las Vegas is seeking a Pool Operations Manager to lead a large team across pool, cabana, and lifeguard staff, ensuring exceptional guest experiences. You will partner with Facilities, Security, and Food & Beverage teams, manage budgets, labor, and dynamic pricing, and ensure compliance with health standards and company guidelines.

Qualifications include six+ years in operations, four years in management, and strong English communication; a proven ability to mentor a 100+ staff and