Pool Monitor

Associations, Inc.; Durham (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in community association management seeks a dedicated Pool Monitor to ensure guest safety and maintain pool cleanliness. Join our team to deliver excellent service, monitor safety protocols, and assist guests during their visits. This role offers opportunities for growth in a professional environment.

Qualifications

• Ability to communicate effectively.
• Basic computer knowledge.
• Experience as a Pool Guest Attendant or Lifeguard preferred.

Responsibilities

• Supervise pool and enforce safety regulations.
• Maintain cleanliness of pool and facilities.
• Assist guests and respond to their requests.

Skills

Customer Service

Communication

Education

High School diploma or equivalent

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Come work at Associa! We are an industry leader in community association management and we are looking for a talented Pool Monitor to join our team. If you're serious about your next move, Associa is an excellent place to grow your career.

The Pool Monitor performs guest safety and recreational work supervising, swimming and enforcing regulations for the residents. An essential responsibility of this role includes ensuring cleanliness, setting -up and safety of all areas and facilities and attend to all guests needs within the pool area as per the safety guidelines.

• Observes and patrols pool and enforces safety regulations.
• Provide excellent service consistent with the HOA's standards operating procedures and brand attributes.
• Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services..
• Knowledgeable of pool facility such as length and depth of all pools, how many laps it takes to make complete a mile in meters and feet etc.
• Willing to take ownership of all resident requests and complaints, and communicate complaints/issues to Community Manager.
• Identify and report defects throughout the pool and spa area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
• Ensure swimming pools and the complete health club area is clean at any times and report any maintenance issues to the Manager.
• Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning.
• Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, towels, replacing flags, and cleaning signs.

Requirements

• Customer Service skills.
• Be able to communicate effectively. Ready to work varied shifts during Weekdays, weekends and holidays.
• High School diploma or equivalent.
• Basic Computer knowledge.
• Previous experience working as a Pool Guest Attendant or Lifeguard.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.