Pool Lead Technician

Poolie LLC; Austin (TX); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Disability (company-paid)

EAP for mental health and wellness

Paid time off

10 paid company holidays

Training and development opportunities

Employee Purpose Plan

Leadership role in a fast-growing firm

Job summary

Poolie LLC in Texas is seeking a Pool Lead Technician to support daily service operations by covering technician absences and upholding quality standards. You will balance hands-on pool care with team leadership and chemistry guidance to deliver consistent results.

You will oversee first cleanings, supervise quality checks, and provide training to technicians while addressing onsite customer concerns and ensuring a reliable service experience.

Qualifications

• At least 1 year of experience as a Pool Service Technician.
• Strong knowledge of pool cleaning, maintenance, and water chemistry.
• Ability to multitask and adapt to changing daily priorities.
• Solid problem-solving and decision-making skills.
• Attention to detail with a commitment to quality standards.
• Ability to handle onsite customer concerns professionally.

Responsibilities

• Provide coverage during team members' PTO and ensure service standards.
• Oversee the first cleaning for new customers to ensure quality.
• Perform Green to Clean turnarounds to restore neglected pools.
• Conduct daily quality control and act as a first line of defense for issues.
• Serve as the primary contact for onsite customer concerns and resolutions.
• Handle small parts replacement and minor repairs on pool cleaners.
• Lead weekly chemistry training during department meetings.
• Support the Supervisor on Slack with chemistry questions.

Skills

Pool service

Water chemistry

Multitasking

Problem solving

Attention to detail

Customer service

Job description

Who We Are

At Poolie, we started with a simple goal: make pool maintenance reliable, professional, and hassle-free. From day one, our mission has been to raise the bar in pool service, combining expertise, integrity, and a commitment to customer satisfaction.

Description

Who We Are

At Poolie, we started with a simple goal: make pool maintenance reliable, professional, and hassle-free. From day one, our mission has been to raise the bar in pool service, combining expertise, integrity, and a commitment to customer satisfaction.

Today, we’re one of the fastest-growing pool service companies in Texas, trusted by hundreds of residential and commercial customers. Our team is built on collaboration, respect, and pride in a job well done, and we believe that when our people succeed, our customers do too.

What We Offer

• Salary range: $21-$25 hourly, based on experience
• Health, dental, and vision insurance
• Company-paid short & long-term disability
• Employee Assistance Programs (EAP) for mental health and wellness
• Paid time off
• 10 paid company holidays
• Training and development opportunities
• Employee Purpose Plan
• A high-impact leadership role in a fast-growing pool service compan

Schedule

• Full-time: Monday–Friday, 8:00 AM – 5:00 PM
• Occasional overtime may be required based on operational needs

What You’ll Do

As a Pool Lead Technician, you will support daily service operations by providing coverage during technician absences, ensuring quality control standards, and delivering high-quality pool care. This role is essential to maintaining service consistency, executing first cleanings, performing Green to Clean turnarounds, and resolving onsite customer issues.

You will balance hands‑on technical execution with team support responsibilities, acting as a quality and reliability anchor while providing chemistry guidance, training, and operational support to field technicians and supervisors.

Responsibilities

• First Line of Defense for PTO Coverage: Provide primary coverage and support during team members' time off, ensuring smooth operations and maintaining service standards.
• First Cleaning for New Customers: Oversee the first cleaning process for new customers, ensuring a thorough and satisfactory service experience.
• Green to Clean Turnarounds: Perform "Green to Clean" turnarounds, ensuring effective transformation of pools from a neglected state to a clean and safe condition.
• Daily Quality Control (QC): Conduct daily quality control checks as directed to ensure adherence to company standards and identify areas for improvement. Act as the first line of defense for quality control, addressing issues and providing guidance to enhance service quality.
• First Line of Defense for Onsite Customer Issues: Serve as the primary point of contact for onsite customer issues, offering immediate support and resolution to ensure customer satisfaction.
• Small Part Replacement and Repair: Covers any small part replacements, minimal repairs on pool cleaners and other small tasks that aren’t demanding the repair department or repair tech.
• Provides Weekly Chemistry/Protocol Training in Department Meeting: Conduct weekly training sessions during department meetings, focusing on chemistry knowledge and protocol adherence.
• Provides Backup for Supervisor on Slack for Chemistry Questions: Offer support and serve as a backup for the Supervisor on Slack, addressing chemistry-related questions from field technicians.

Join Us!

If you’re ready to lead teams, optimize service operations, and deliver an exceptional customer experience in a fast-growing pool service company, we’d love to hear from you. This role offers the opportunity to make a real impact while growing alongside a strong, collaborative team.

Requirements

What We’re Looking For

Must-Haves

• At least 1 year of experience as a Pool Service Technician
• Strong knowledge of pool cleaning, maintenance, and water chemistry
• Ability to multitask and adapt to changing daily priorities
• Solid problem-solving and decision-making skills
• Attention to detail with a commitment to quality standards
• Ability to handle onsite customer concerns professionally