Pool Host

Hotel, London; Miami Beach (FL); On-site; GBP 21,000 - 31,000; Full time

Benefits offered by this job

Complimentary Spa & Gym Access

Up to 3 fitness classes per week

Spa discounts on treatments

Employee pool days during summer

Restaurant discounts

Boutique discounts

Medical, dental & vision coverage

Life insurance

Disability insurance

401(k) retirement plan with company  匹

Paid time off from day one

Eight paid holidays incl. floating

Job summary

The Standard Spa in Miami Beach is seeking a warm, organized Pool Host to help create exceptional first impressions and seamless guest experiences across our pool and outdoor dining areas.

As the first point of contact, you will manage seating flow, waitlists, and guest communications while maintaining a welcoming, playful, and polished hospitality experience The Standard is known for. Your role supports servers, pool runners, bartenders, and management to ensure smooth operations.

Qualifications

• Previous host or guest service experience preferred.
• Strong interpersonal and communication skills.
• Ability to remain calm and professional in high-volume environments.
• Experience with reservation systems preferred (OpenTable, SevenRooms, Resy, or similar).
• Fluent in English; Spanish preferred.
• Flexible schedule including weekends and holidays.

Responsibilities

• Welcome guests warmly and professionally upon arrival.
• Manage reservations, waitlists, and seating assignments.
• Escort guests to tables and lounge areas when appropriate.
• Maintain awareness of guest preferences, special requests, and VIP arrivals.
• Provide information regarding menus, hotel amenities, pool policies, and programming.
• Anticipate guest needs and create memorable first impressions.
• Monitor table turns and dining pacing.
• Communicate wait times clearly and professionally.
• Maintain host stand and entrance areas clean, organized, and presentable.
• Assist with special events, activations, and programming as needed.

Skills

Hospitality experience

Communication skills

Remain calm under pressure

Reservation systems

Organizational skills

English fluency

Job description

Pool Host

At The Standard Spa, Miami Beach, the pool isn't just a place to swim, it's the heart of the experience. It's where wellness meets social energy, where guests gather, relax, celebrate, and soak in the unmistakable Standard vibe.

We're seeking a warm, organized, and guest-focused Pool Host to help create exceptional first impressions and seamless guest experiences throughout our pool and outdoor dining areas.

As the first point of contact for many of our guests, this role is responsible for managing seating flow, reservations, waitlists, and guest communications while maintaining the welcoming, playful, and polished hospitality The Standard is known for.

Why You'll Love Your New Lifestyle

We offer a benefits package designed to ensure you feel as pampered as our guests.

• Complimentary Access to our Spa & Gym Facilities
• Up to 3 fitness classes per week including yoga, pilates, and bootcamp
• Exclusive Spa Discounts on treatments and services
• Designated Employee Pool Days during the summer
• Restaurant Discounts throughout the property
• Boutique Discounts on retail items and essentials
• Medical, Dental & Vision Coverage
• Company-paid Life Insurance
• Short-Term & Long-Term Disability Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off beginning on day one
• Eight Paid Holidays, including a Floating Holiday

Work where hospitality, wellness, and community come together... every day.

The Pool Host is responsible for managing the guest arrival experience within the pool and outdoor dining areas. This position ensures efficient seating, accurate waitlist management, and exceptional guest interactions while maintaining operational flow and maximizing guest satisfaction.

The Pool Host serves as the first and last impression of the pool dining experience and works closely with Servers, Pool Runners, Bartenders, and Management to ensure a seamless operation.

Key Responsibilities

• Welcome guests warmly and professionally upon arrival.
• Manage reservations, waitlists, and seating assignments.
• Escort guests to tables and lounge areas when appropriate.
• Maintain awareness of guest preferences, special requests, and VIP arrivals.
• Provide information regarding menus, hotel amenities, pool policies, and programming.
• Anticipate guest needs and create memorable first impressions.
• Manage seating charts and guest flow to maximize efficiency.
• Coordinate table assignments with Servers and Management.
• Monitor table turns and dining pacing.
• Maintain accurate reservation records and guest notes.
• Communicate wait times clearly and professionally.
• Ensure host stand and entrance areas remain clean, organized, and presentable.
• Maintain menus and ensure they are clean and current.
• Support outlet operations during peak periods.
• Assist with special events, activations, and programming as needed.
• Communicate guest concerns or operational issues to management.
• Work closely with Servers, Bartenders, Pool Runners, Membership, and Hotel Operations teams.
• Maintain positive communication and teamwork throughout shifts.
• Support overall outlet goals related to guest satisfaction and operational efficiency.
• Follow all company policies and service standards.
• Maintain professional appearance and grooming standards.
• Ensure safety procedures and operational guidelines are followed.
• Uphold The Standard's culture of hospitality and service excellence.

Required Skills & Qualifications

• Previous host, guest service, restaurant, or hospitality experience preferred.
• Strong interpersonal and communication skills.
• Ability to remain calm and professional in high-volume environments.
• Experience with reservation systems preferred (OpenTable, SevenRooms, Resy, or similar).
• Excellent organizational and multitasking abilities.
• Positive, outgoing, and guest-focused personality.
• Fluent in English; Spanish preferred.
• Flexible schedule including weekends and holidays.

Core Competencies

• Guest Service Excellence
• Communication & Hospitality
• Organization & Time Management
• Teamwork & Collaboration
• Professionalism
• Problem Solving
• Adaptability
• Attention to Detail

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Ability to work outdoors in varying weather conditions.
• Ability to bend, reach, and lift up to 25 pounds.
• Ability to move throughout the pool deck and outlet efficiently.
• Ability to work weekends, holidays, and peak business periods.