Pool Grounds & Guest Experience Concierge

Wellspring Hospitality LLC; Pagosa Springs (CO); On-site; USD 21,000 - 28,000; Full time

Job summary

The Springs Resort & Spa is seeking a dedicated Pool Grounds Attendant to maintain the guest experience, appearance, cleanliness, and safety of the pool areas and surrounding grounds in Pagosa Springs, CO. You will monitor geothermal pools, ensure surfaces are clean, and help create a relaxing environment for guests.

Ideal candidates have prior guest service or groundskeeping experience and a strong eye for detail.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in a guest facing customer service position.
• Previous experience in groundskeeping, landscaping, or outdoor maintenance preferred.
• Experience working in a resort, hotel, or pool setting is a plus.

Responsibilities

• Provide excellent guest service and assist guests with inquiries.
• Monitor and adjust geothermal pool temperatures.
• Attend to guests' needs and enhance their experiences through positive interactions.
• Maintain the cleanliness of pool decks, seating areas and surrounding grounds.
• Clean and organize poolside furniture, umbrellas, and other amenities.
• Ensure trash and recycling bins are emptied frequently and maintained to resort standards.
• Perform routine inspections of pool grounds to address hazards or maintenance needs.
• Monitor safety of walkways, railings, and pool entrances and address slip hazards.
• Assist with setting up and maintaining poolside events and outdoor equipment.
• Collaborate with pool engineering to resolve pool grounds issues promptly.
• Report maintenance needs for poolside infrastructure to appropriate teams.
• Educate guests on water mineral content and how we control pool temperatures.
• Inform guests about wellness classes and spa treatment offerings.
• Participate in seasonal or special projects like holiday/event décor in pool areas.

Skills

Guest service

Attention to detail

Outdoor maintenance

Education

High school diploma or equivalent

Job description

The Springs Resort & Spa is seeking a dedicated Pool Grounds Attendant to maintain the guest experience, appearance, cleanliness, and safety of the pool areas and surrounding grounds in Pagosa Springs, CO. You will monitor geothermal pools, ensure surfaces are clean, and help create a relaxing environment for guests.

Ideal candidates have prior guest service or groundskeeping experience and a strong eye for detail.