Pool Grounds Attendant - The Springs Resort & Spa

Wellspring Hospitality LLC; Pagosa Springs (CO); On-site; USD 21,000 - 28,000; Full time

Job summary

The Springs Resort & Spa is seeking a dedicated Pool Grounds Attendant to maintain the guest experience, appearance, cleanliness, and safety of the pool areas and surrounding grounds in Pagosa Springs, CO. You will monitor geothermal pools, ensure surfaces are clean, and help create a relaxing environment for guests.

Ideal candidates have prior guest service or groundskeeping experience and a strong eye for detail.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in a guest facing customer service position.
• Previous experience in groundskeeping, landscaping, or outdoor maintenance preferred.
• Experience working in a resort, hotel, or pool setting is a plus.

Responsibilities

• Provide excellent guest service and assist guests with inquiries.
• Monitor and adjust geothermal pool temperatures.
• Attend to guests' needs and enhance their experiences through positive interactions.
• Maintain the cleanliness of pool decks, seating areas and surrounding grounds.
• Clean and organize poolside furniture, umbrellas, and other amenities.
• Ensure trash and recycling bins are emptied frequently and maintained to resort standards.
• Perform routine inspections of pool grounds to address hazards or maintenance needs.
• Monitor safety of walkways, railings, and pool entrances and address slip hazards.
• Assist with setting up and maintaining poolside events and outdoor equipment.
• Collaborate with pool engineering to resolve pool grounds issues promptly.
• Report maintenance needs for poolside infrastructure to appropriate teams.
• Educate guests on water mineral content and how we control pool temperatures.
• Inform guests about wellness classes and spa treatment offerings.
• Participate in seasonal or special projects like holiday/event décor in pool areas.

Skills

Guest service

Attention to detail

Outdoor maintenance

Education

High school diploma or equivalent

Job description

Description

The Springs Resort & Spa is looking for a dedicated Pool Grounds Attendant to maintain and enhance the guest experience, appearance, cleanliness, and safety of the pool areas and surrounding grounds. The Pool Grounds Attendant is responsible for monitoring and maintaining proper temperatures in all geothermal pools and features. You will also ensure that all outdoor areas, including pool decks, walkways, stairs and seating areas around the pools, are well-kept and visually appealing for guests. This role is perfect for someone with a passion for guest service and property maintenance, who can work independently to create a relaxing, safe, clean, and enjoyable environment for resort guests.

Where you can make an impact:

• Maintain a high standard of customer service by assisting guests with any inquiries or needs.
• Monitor and adjust temperatures in all geothermal pools and features.
• Attend to guests needs and enhance their experiences through positive interactions while soaking.
• Maintain the cleanliness of the pool decks, seating areas, and surrounding grounds by sweeping, picking up towels and removing trash.
• Clean and organize poolside furniture, umbrellas, and other amenities to ensure guest areas are tidy, comfortable, and functional.
• Ensure all trash and recycling bins are emptied frequently and maintained to resort standards.
• Perform routine inspections of pool grounds to identify and address any potential hazards or areas requiring attention.
• Monitor the safety and cleanliness of walkways, railings, and entrances to pool areas, ensuring slip hazards or obstructions are addressed immediately.
• Assist with setting up and maintaining poolside events, including the arrangement of chairs, tables, and other outdoor equipment.
• Collaborate with the pool engineering to ensure timely and efficient resolution of any issues related to pool grounds.
• Report any maintenance or repair needs for poolside infrastructure, such as fences, decks, and walkways, to the appropriate teams.
• Educate guests on water mineral content and how we control pool temperatures.
• Ensure guests are aware of all our wellness classes and spa treatment offerings.
• Participate in seasonal or special projects, such as the installation of holiday or event-specific décor in the pool areas.

Requirements

Education/Formal Training:

• High school diploma or equivalent preferred.

Experience:

• Previous experience in a guest facing customer service position.
• Previous experience in groundskeeping, landscaping, or outdoor maintenance preferred.
• Experience working in a resort, hotel, or pool setting is a plus.

Knowledge/Skills:

• Desire to provide excellent guest service, always going the extra mile to positively impact our guest’s experience.
• Strong attention to detail with the ability to maintain a clean and aesthetically pleasing environment.

The Springs Resort & Spa is an Equal Opportunity Employer.

WellSpring Hospitality participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. Upon hire, we will submit information from your Form I-9 to the U.S. Department of Homeland Security and the Social Security Administration, as required by law.Participation in E-Verify does not replace completion of the Form I-9, and employment eligibility verification will be conducted in a non-discriminatory manner consistent with federal law.