Pool F&B Manager — Lead Service Excellence

Hyatt Hotels Corporation; Texas; On-site; Full time

Job summary

A prestigious resort chain is seeking an experienced F&B Pool Manager to oversee daily operations at the pool restaurant, ensuring exceptional food and beverage service. You will lead a team, manage customer satisfaction, and handle employee training. The ideal candidate will have proven leadership and food and beverage management experience, with a commitment to excellent service. This position is located in Texas and offers opportunities for career growth and development.

Qualifications

• Minimum 2 years in a Management/Assistant Management position.
• Up to date with F&B trends and best practices.
• Ability to handle a fast-paced work environment.

Responsibilities

• Coordinating daily pool restaurant management operations.
• Deliver superior food and beverage service and maximizing customer satisfaction.
• Support in hiring and training employees.

Skills

Leadership skills

Food and Beverage management experience

Communication skills

Conflict resolution skills

Guest-oriented

Education

F&B school diploma or degree in service management

Tools

MS Office

restaurant management software

POS systems

Job description

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"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

Sarena de Muro Mallorca Resort Destination by Hyatt is seeking a dynamic F&B Pool Manager. In this role you will be responsible for delivering superior Food and Beverage Service and maximizing customer service. This position reports to the Director of F&B.

Key Responsibilities:

· Coordinating daily pool restaurant management operations

· Maintain high standards of high-quality control

· Oversee smooth operations in all areas, including the pool kitchen and bar areas

· Deliver superior food and beverage service and maximizing customer satisfaction

· Respond efficiently and accurately to restaurant customers

· Delegate responsibilities and supervise business operations

· Support in hiring, training, motivating, and coaching employees as they provide attentive, efficient service to pool customers, assess employee performance and provide helpful feedback and training opportunities

· Resolving conflicts or complaints from pool and bar customers and employees

· Monitoring store inventory activity and ensuring proper provisions

· Support Operations Managers to manage procurement/purchasing, vendor relations

· Provide effective and efficient processes and strategies to evolve revenues and controls on expenses (generate and manage cost reports)

· Support Operations Managers to establish and achieve business and profit objectives – Financial responsibility of the restaurant

· Ensure staff members follow company policies and procedures

· Other duties to ensure the overall health and success of the business

Qualifications

· Proven Leadership skills.

· Proven Food and Beverage management experience (Restaurant management)

· Preferred F&B school diploma or degree in service management or related field

· Minimum 2 years in a Management/Assistant Management position

· Up to date with F&B trends and best practices

· Knowledge of bartending would be an asset

· Communication, leadership skills, coaching, and conflict resolution skills

· Commitment to providing exceptional service to customers and support to staff members

· Working knowledge of various computer software programs (MS Office, restaurant management software, POS)

· Ability to spot and resolve problems efficiently - conflict resolution

· Guest-oriented and service-minded

· Ability to handle a fast-paced work environment

· Fluent in English and other languages

If you’re ready to take your career to new heights and be part of something truly special, we want to hear from you! Join us at Sarena de Muro Mallorca Resort Destination by Hyatt

Apply today and start your journey with us!
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Sarena de Muro Mallorca Resort Destination by Hyatt is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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