Pool Concierge

1 Hotels; Hanalei (HI); On-site; USD 30,686 - 43,704; Full time

Job summary

1 Hotels is seeking a Pool Concierge for its Hanalei Bay location in Hawaii. This role is key to curating an elevated experience for guests enjoying the pool area by managing guest flow, reservations, and personalized interactions.

Ideal candidates should possess prior experience in hospitality or luxury service settings. The position requires strong communication skills and the ability to work outdoors. The role offers an hourly wage of $27.00.

Qualifications

• 1+ year experience in hospitality or luxury guest-facing roles.
• Strong communication skills and ability to connect with guests.
• Comfortable working outdoors in various conditions.
• Ability to stand/walk long periods and lift up to 40 lbs.
• Flexible schedule including weekends and holidays.

Responsibilities

• Manage guest arrival flow and seating assignments.
• Serve as a primary point of contact for pool guests.
• Sell and manage cabana reservations.
• Coordinate with Food & Beverage team for smooth service.
• Ensure guest areas reflect brand presentation standards.

Skills

Communication skills

Guest relationship management

Team collaboration

Organizational skills

Attention to detail

Job description

## Pool ConciergeApplylocations: 1 Hotel Hanalei Baytime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR104094Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.**POSITION OVERVIEW**The Pool Concierge curates a seamless, elevated arrival and social experience at the pool by managing guest flow, reservations, and personalized interactions. This role serves as the primary guest-facing host and experience coordinator, focusing on relationship-building, communication, and service orchestration rather than physical pool deck operations.**PRINCIPLE DUTIES AND RESPONSIBILITIES****Guest Experience & Flow Management*** Serve as the primary welcome point for pool guests, setting the tone through polished, confident, and personalized interaction* Manage guest arrival flow, seating assignments, and cabana allocations in alignment with reservations and capacity guidelines* Register and check in hotel guests, members, and outside reservations using designated systems* Maintain real-time awareness of availability and wait times, clearly communicating expectations to guests**Reservations, Sales & Revenue Support*** Sell, reserve, and manage cabanas and premium seating in accordance with brand standards* Enter and maintain accurate reservations for hotel and non-hotel guests* Support pool retail or merchandise transactions at the concierge desk as applicable* Assist with VIP experiences, celebrations, and special activations by coordinating details in advance**Service Coordination & Communication*** Act as the central communication hub between guests, pool attendants, servers, and leadership* Relay guest preferences, special requests, and timing needs to operational teams* Partner with Food & Beverage leadership to support smooth service pacing and elevated guest touchpoints* Escalate guest concerns or service gaps promptly and professionally**Brand Standards & Oversight*** Ensure guest-facing areas reflect brand presentation standards through observation and coordination (not execution)* Monitor adherence to policies with a gracious, guest-forward approach* Observe and report safety, maintenance, or cleanliness concerns to the appropriate department**Luxury Service Expectations*** Deliver anticipatory hospitality through attentiveness, memory, and thoughtful personalization* Build rapport that encourages repeat visits and brand loyalty* Maintain discretion, composure, and confidence during high-volume service periods* Represent the brand through presence, tone, and emotional intelligence**REPORTING RELATIONSHIPS**Reports to the Pool & Beach Manager and Director of Pool & Beach.**QUALIFICATIONS & SKILLS** REQUIRED:* 1+ year experience in hospitality, resort service, or luxury guest-facing roles preferred* Strong communication skills and ability to connect naturally with guests* Comfortable working outdoors for extended periods in sun/heat and wet environments* Ability to stand/walk for long periods and lift up to 40 lbs (towels, chair adjustments, supplies)* Strong sense of urgency, organization, and pride in maintaining a pristine environment* Ability to work smoothly across teams (Pool, F&B, Housekeeping, Engineering)* Flexible schedule including weekends, holidays, and seasonal peak timesPREFERRED:* Prior experience supporting cabanas, VIP pool decks, or luxury resorts* Familiarity with high-touch service standards and guest recovery practices* CPR/First Aid certification* Concierge or Host experienceStarwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodation, please visit People Operations.**About us...**As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.$27.00 Per HourStarwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy—and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences.We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren’t afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up. Read on to learn more about our new opportunities, open now