Pool Attendant/Server Assistant

The Global Ambassador Hotel; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Benefits for 25+ hours

Paid time off

Dynamic hospitality environment

Job summary

The Global Ambassador in Phoenix invites you to join our hospitality team delivering attentive service to guests by the pool and in restaurant settings. You will assist servers, prep areas, and help manage guest needs with a friendly, professional approach.

We value teamwork and communication, with a dynamic, fast-paced environment that rewards passion for hospitality. This role requires flexibility, weekend/holiday availability, and a commitment to safety and cleanliness.

Qualifications

• Previous restaurant or hospitality experience preferred.
• Friendly, positive personality with a genuine desire to serve guests and work as part of a team
• Strong communication skills, including the ability to speak, read, write, and understand the primary language(s) used in the workplace
• Ability to stand for extended periods (up to 8 hours) and safely lift trays weighing 20–25 pounds
• Professional, well-groomed appearance in accordance with TGA standards
• Commitment to following safety and cleanliness procedures
• Flexible availability, including weekends and holidays

Responsibilities

• Provide attentive, friendly service to pool and restaurant guests while supporting servers, bartenders, and the overall service team.
• Complete opening duties by setting up cabanas, tables, chairs, umbrellas, and guest seating areas to ensure a clean and welcoming environment.
• Greet guests warmly, provide prompt water and towel service, and remain attentive to guest needs throughout their visit.
• Clear, clean, and reset tables and guest areas efficiently, maintaining proper tableware, utensils, and service setups at all times.
• Assist with food and beverage delivery, course transitions, table maintenance, and service support during busy periods and large parties.
• Accurately enter and manage guest orders using the POS system and charge orders correctly to guest rooms when applicable.
• Maintain cleanliness of the pool deck, dining areas, cabanas, tables, chairs, floors, and other high-traffic areas through regular cleaning, trash removal, and towel collection.
• Prepare, organize, and restock service supplies, including tableware, ice bins, towels, and other guest-service items.
• Communicate guest requests, table status, and service needs clearly with servers, bartenders, hosts, and other team members to ensure efficient service flow.
• Respond to guest concerns promptly and professionally, resolving issues or communicating them to the appropriate team member.
• Support team members with table clearing, guest service, seating, and general restaurant and pool operations as needed.
• Thank guests as they depart and maintain a professional, welcoming presence throughout the guest experience.

Skills

Customer service

Teamwork

Communication

Stamina

Job description

• Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more
• Paid time off eligibility for those working 32+ hours per week
• A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives

Why The Global Ambassador

• Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more
• Paid time off eligibility for those working 32+ hours per week
• A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives

Who We Are

Hospitality refined for a global mindset.

The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.

Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the Worldand Condé Nast Traveler’s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.

What You’ll Do

• Provide attentive, friendly service to pool and restaurant guests while supporting servers, bartenders, and the overall service team.
• Complete opening duties by setting up cabanas, tables, chairs, umbrellas, and guest seating areas to ensure a clean and welcoming environment.
• Greet guests warmly, provide prompt water and towel service, and remain attentive to guest needs throughout their visit.
• Clear, clean, and reset tables and guest areas efficiently, maintaining proper tableware, utensils, and service setups at all times.
• Assist with food and beverage delivery, course transitions, table maintenance, and service support during busy periods and large parties.
• Accurately enter and manage guest orders using the POS system and charge orders correctly to guest rooms when applicable.
• Maintain cleanliness of the pool deck, dining areas, cabanas, tables, chairs, floors, and other high-traffic areas through regular cleaning, trash removal, and towel collection.
• Prepare, organize, and restock service supplies, including tableware, ice bins, towels, and other guest-service items.
• Communicate guest requests, table status, and service needs clearly with servers, bartenders, hosts, and other team members to ensure efficient service flow.
• Respond to guest concerns promptly and professionally, resolving issues or communicating them to the appropriate team member.
• Support team members with table clearing, guest service, seating, and general restaurant and pool operations as needed.
• Thank guests as they depart and maintain a professional, welcoming presence throughout the guest experience.

Qualifications

• Previous restaurant or hospitality experience preferred
• Friendly, positive personality with a genuine desire to serve guests and work as part of a team
• Strong communication skills, including the ability to speak, read, write, and understand the primary language(s) used in the workplace
• Ability to stand for extended periods (up to 8 hours) and safely lift trays weighing 20–25 pounds
• Professional, well-groomed appearance in accordance with TGA standards
• Commitment to following safety and cleanliness procedures
• Flexible availability, including weekends and holidays

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.

Pay Range: $20 USD - $20 USD