Pool Attendant

Beemok Hospitality Holdings LLC; Charleston (SC); On-site; USD 16,531 - 22,041; Full time

Job summary

The Charleston Place is seeking a Pool Attendant to warmly greet guests, escort them to lounge chairs, and assist servers during meal periods. You will maintain the pool area, stock supplies, polish glassware, and ensure service remains efficient and courteous throughout peak hours.

You will also refill towels and water, observe hotel standards, and be prepared to assist in other areas as needed, acting as an ambassador for the hotel.

Qualifications

• Must be able to communicate in English with guests, suppliers, and colleagues.
• Provide friendly, efficient, and courteous service to guests.
• Memorize menus and scenes to assist in service when needed.

Responsibilities

• Greet guests warmly and escort to tables or lounge chairs.
• Assist servers during meal periods and stock supplies.
• Buss and set tables; polish silverware and glassware.
• Refill water pitchers and guests' water glasses.
• Maintain cleanliness and comply with hotel standards.

Skills

English communication

Friendly service

Guest interaction

Team collaboration

Calm under pressure

Education

High school diploma or equivalent

Job description

Pool Attendant – The Charleston Place

The primary role of the Pool Attendant at The Charleston Place is to ensure all guests are greeted and served in a friendly and courteous manner using appropriate procedures, in accordance with restaurant standards.

Responsibilities

• Assist servers during meal periods.
• Provide a strong sense of welcome; greet all guests in a genuinely friendly warm manner, using guest names.
• Adhere to all standards: greet guests and escort them to tables or lounge chairs.
• Set up lounge chairs.
• Be thoroughly familiar with all menu items, ingredients, specials, beverages, etc.
• Stock needed supplies in side stands.
• Polish silverware and glassware.
• Pick up clean towels and return dirty ones.
• Buss and set tables.
• Refill pitchers during meal periods.
• Refill guests' water glasses.
• Ensure service follows established standards, is consistent, efficient, and courteous.
• Anticipate guests' needs, respond promptly, and acknowledge all guests regardless of busyness or time of day.
• Maintain knowledge of hotel features, outlets, operating hours, etc.
• Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed.
• Act as an ambassador of the hotel and the company at all times, in and out of the workplace.
• Observe departmental standards for image, appearance, and grooming; properly represent the company and the profession to outside organizations and the community.
• Be knowledgeable of, implement, communicate, and comply with policies of Orient‑Express Hotels, Charleston Place Hotel, and its Human Resources Department.
• Maintain confidentiality and security of all guest and general hotel information.
• Assist in other areas as needed.

Required Skills / Abilities

• Ability to communicate in English with hotel guests, suppliers, and colleagues.
• Provide friendly, efficient, and courteous service to guests.
• Access, input, and retrieve information on the computer system.
• Memorize menus.
• Handle stress inherent in interacting with co‑employees and resolving guests' problems.
• Work under pressure, be organized, self‑motivated, and collaborate well with others.
• Strong positive attitude and initiate light conversation with guests.
• Knowledge of hotel property and operating hours of each guest service area.
• Basic knowledge of Charleston and surrounding areas.
• Provide legible communication.
• Complete work in a timely, accurate, and thorough manner.
• Work effectively and relate well with senior management, colleagues, and individuals inside and outside the hotel.
• Additional foreign language skills a plus.

Education & Experience

High school diploma or equivalent.

Physical Requirements

Must be able to lift equipment, supplies, etc., of at least 30 pounds. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. The role may require extended periods of time on your feet, especially during peak hotel hours or events. Clear vision is important for reading reports, analyzing data, and overseeing activities. Good hearing is necessary for effective communication with colleagues, guests, and stakeholders. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity Statement

BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E‑Verify.