Pool Attendant

Ensemble; Santa Cruz (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

La Bahia Hotel & Spa in Santa Cruz is seeking a Pool Attendant to deliver luxury poolside hospitality and flawless dining execution. You will maintain the pool area and ensure guests lounging in cabanas or by the water receive impeccable service and premium amenities.

Role requires anticipating guest needs, coordinating food running, and upholding grooming standards in a Forbes-inspired setting at our beachfront property.

Qualifications

• Multilingual abilities highly preferred.
• Standing and walking for long periods.
• Capable of carrying trays (Up to 25 lbs).
• Excellent guest service and grooming standards.

Responsibilities

• Maintain an immaculate pool deck and cabana setups; replenish towels, sunscreen, and water.
• Provide personalized orientation to pool facilities and services.
• Anticipate guest needs and respond proactively.
• Manage umbrellas and shade arrangements.
• Coordinate flawless poolside food service and presentation.
• Maintain show-quality service stations and linens.
• Demonstrate proper uniform grooming and appearance.

Skills

Multilingual

Stamina

Guest service

POS system

Tools

POS system

Job description

Description

ABOUT US:

Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit.

SUMMARY:

The Pool Attendant is a professional that embodies the essence of luxury poolside hospitality, seamlessly blending guest services and flawless food and beverage execution. This role will maintain our pristine pool environment while delivery exceptional dining experiences to the guests lounging in cabanas or at the water’s edge. By delivering impeccable service, the Pool Attendant will uphold La Bahia Hotel & Spa’s service standards (inspired by Forbes) while elevating our beachfront property.

DUTIES/RESPONSIBILITY:

• Maintain an immaculate pool deck: adjust cabana setups to guest preferences (shade levels, seating arrangements), ensure chilled towels, premium sunscreen, and iced water stations are replenished, monitor pool safety with discreet vigilance.
• Provide personalized guest orientation to pool facilities and services.
• Anticipate needs before guests ask.
• Adjust umbrellas/shades proactively.
• Execute polished food running: ensure perfect presentation of poolside cuisine (no wilted garnishes), maintain proper temperatures (chilled seafood), coordinate timing for multi-course cabana dining.
• Demonstrate proper glassware handling (champagne flutes to tiki mugs).
• Master menu knowledge including dietary modifications (keto/vegan/GF options), cocktail recommendations, and daily chef's specials and premium upgrades.
• Process orders via handheld POS with 100% accuracy
• Maintain show-quality service stations (polished ice bins, crisp linens).
• Maintain impeccable grooming standards, wearing the assigned uniform exactly as specified (proper fit, cleanliness, and presentation at all times
• Wear the official hotel lapel pin prominently as part of the uniform requirement, unless embroidered onto uniform
• Perform all other duties that may be assigned as needed by your manager

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

QUALIFICATIONS:

• (2) years of experience in pool/beach attendant role, luxury hotel and/or resort preferred
• Ability to be standing and walking for long periods of time
• Multilingual abilities highly preferred
• Social intuition to assess guest moods/preferences
• Capable of maintaining composure during peak hours
• Comfortable in varying outdoor weather conditions
• Capability to carry trays (Up to 25lbs)
• Current CPR/First Aid certified a plus
• Flexible to work in different shifts, including evenings, weekends, and holidays
• Highly organized with the ability to multitask in a fast-paced environment
• Ability to work independently and in a team environment

This role offers a dynamic work environment where your contributions directly impact the guest experience. If you are dedicated to personalized service, guest satisfaction, and enjoy working in a high-end atmosphere, we invite you to join our Plunge team at La Bahia Hotel.