Pool Attendant

Highgate; Morristown (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Pool Attendant to provide exceptional service and maintain cleanliness at their pool areas. The role requires high school education, experience in hotel settings, and strong customer service skills. Applicants should be physically capable and uphold professional standards of appearance and conduct.

Qualifications

• 1 year of experience in a hotel or related field preferred.
• Physical ability to exert over 100 pounds occasionally.
• Able to stand throughout entire shifts.

Responsibilities

• Maintain cleanliness of pool areas and service stations.
• Assist guests with service requests.
• Replenish towels and amenities as necessary.

Skills

Customer Service

Multitasking

Communication

Education

High School diploma or equivalent

Job description

Compensation Type: Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also develops bespoke hotel brands and utilizes industry-leading proprietary revenue management tools to identify and predict evolving market dynamics, driving performance and maximizing asset value. With an executive team comprising some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Overview

The Pool Attendant is responsible for maintaining all pool stations and providing exceptional customer service to guests.

Responsibilities

1. Be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees at all times.
2. Maintain cleanliness of the pool areas, furniture, and service areas in an organized manner.
3. Replenish towels and retail amenities, and stock as necessary during the shift.
4. Assist in opening and closing side-work as assigned.
5. Ensure the cleanliness and tidiness of pool and lounge areas.
6. Assist with retail outlets as needed.
7. Help guests with service requests when necessary.
8. Ensure overall guest satisfaction.

Qualifications

1. High School diploma or equivalent; experience in a hotel or related field preferred.
2. At least 1 year of progressive experience in a hotel or related field required.
3. Flexible schedule; ability to work long hours sometimes required.
4. Physical ability to exert in excess of 100 pounds of force occasionally, and 50 pounds frequently, and 20 pounds constantly to lift, carry, push, or pull objects.
5. Ability to stand throughout the entire shift.
6. Effective verbal and written communication skills with all levels of staff and guests.
7. Ability to multitask and prioritize tasks to meet deadlines.
8. Approach all interactions with guests and employees in a friendly, courteous, and service-oriented manner.
9. Attend all required hotel meetings and training sessions.
10. Maintain regular attendance in accordance with hotel standards.
11. Maintain high standards of personal appearance and grooming, including proper uniform and nametag.
12. Comply with hotel standards and regulations to ensure safe and efficient operations.
13. Identify and help implement solutions to improve productivity and resolve problems.
14. Understand and apply complex information from various sources to meet objectives.
15. Cross-train in other hotel-related areas as needed.
16. Maintain confidentiality of information.
17. Show initiative by anticipating guest and operational needs.
18. Perform other duties as requested by management.
19. Maintain a friendly and warm demeanor at all times.