Pool and Beach Supervisor | Playa Largo Resort & Spa

Shaner Hotels; Key Largo (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Shaner Hotels is seeking a hands-on leader to supervise pool and beach operations at the Playa Largo Resort & Spa in the Florida Keys. You will oversee opening/closing, ensure cleanliness and safety, and coordinate with multiple departments to deliver exceptional guest experiences.

The role requires hospitality experience, strong customer service skills, and excellent English communication. This on-site position offers opportunities to grow within a renowned luxury resort managed by Shaner

Qualifications

• Experience in hospitality or guest-facing roles.
• Strong customer service mindset and guest engagement.
• Clear, professional English communication with guests and team.

Responsibilities

• Supervise daily pool and beach operations to ensure smooth opening and closing.
• Monitor pool/ beach cleanliness, safety, and presentation.
• Coordinate with F&B, Recreation, Engineering, Housekeeping for service excellence.
• Lead and coach attendants; conduct pre-shift meetings; assign shifts.
• Ensure adherence to safety, sanitation regulations, and company policies.
• Respond to guest requests and resolve issues promptly and follow up.

Skills

Hospitality experience

Customer service

English communication

Education

High School Diploma

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Observes and patrols pool enforcing appropriate guest wristband regulations.
• Greet all guests upon arrival, distribute towels, offer assistance with seating. Exceed guest expectations.
• Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure guest satisfaction.
• Identify and report defects throughout the pool area, notify upper management immediately of hazards, injuries, equipment or processes that negatively affect the operations.
• Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs & collecting soiled towels and trash throughout the shift.
• Facilitate and maintain consistent pool safety programs, training and documentation to ensure the overall safety of guests in the pool area.
• Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.
• Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
• Maintain complete knowledge of bar/seat/station/ table numbers, capacity, hours of operation, Blue Water Adventures offerings & proper setup of the Sandbar and pool area
• Other duties as assigned
  

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Observes and patrols pool enforcing appropriate guest wristband regulations.
• Greet all guests upon arrival, distribute towels, offer assistance with seating. Exceed guest expectations.
• Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure guest satisfaction.
• Identify and report defects throughout the pool area, notify upper management immediately of hazards, injuries, equipment or processes that negatively affect the operations.
• Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs & collecting soiled towels and trash throughout the shift.
• Facilitate and maintain consistent pool safety programs, training and documentation to ensure the overall safety of guests in the pool area.
• Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.
• Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
• Maintain complete knowledge of bar/seat/station/ table numbers, capacity, hours of operation, Blue Water Adventures offerings & proper setup of the Sandbar and pool area
• Other duties as assigned
  

Operations Leadership

• Supervise daily pool and beach operations, ensuring smooth opening, peak service, and closing procedures.
• Monitor cleanliness, organization, and presentation of all pool and beach areas.
• Ensure all operational standards, safety procedures, and service protocols are consistently followed.
• Coordinate with Food & Beverage, Recreation, Engineering, and Housekeeping departments to maintain service excellence.
• Monitor weather conditions and implement operational adjustments as necessary.

Team Leadership

• Provide day-to-day leadership, coaching, and support to pool attendants, towel attendants, beach attendants, and other support staff to ensure exceptional guest service and operational efficiency.
• Conduct daily pre-shift meetings to communicate operational priorities, service expectations, safety reminders, and departmental updates.
• Coordinate daily shift assignments, break coverage, and ensure adequate team coverage throughout the shift. Communicate staffing concerns or operational needs to management as appropriate.
• Train and mentor team members on service standards, safety procedures, guest engagement, and departmental policies and procedures.
• Monitor employee performance, reinforce company standards, and address routine operational and service issues in a timely manner.
• Observe employee performance and identify coaching, counseling, and development opportunities. Provide recommendations to management regarding employee performance, recognition, corrective action, and development needs.
• Support management in fostering a positive, productive work environment by promoting teamwork, accountability, professionalism, and consistent service standards.

Qualifications

• Experience in hospitality or customer service
• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
• High school graduate or equivalent.
• Previous guest relations and/or training.
• Ability to work outdoors in the elements.
• Ability to swim

About Us

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

About The Team

Shaner Hotels has an exceptional opportunity at the award-winning Playa Largo Resort & Spa, Autograph Collection, located in the breathtaking Florida Keys. This premier luxury waterfront resort offers an unforgettable guest experience and an outstanding workplace for hospitality professionals seeking to grow their careers.

Our 175-room resort features elegantly appointed guest rooms and suites, 10 private bungalows, an exclusive three-bedroom beach house, a private marina with boat ramp, a full-service spa and salon, fitness center, sports courts, and beautifully landscaped event spaces, including a grand ballroom, private courtyard, and picturesque wedding lawn.

As one of the Florida Keys' premier event destinations, Playa Largo hosts everything from luxury weddings and social celebrations to corporate meetings and conferences. Guests also enjoy an exceptional culinary experience with four distinctive restaurants and bars, including an upscale steakhouse, fresh seafood restaurant, ceviche and sushi bar, pool and beach bar, sunset terrace, in-room dining, and a full-service banquet and catering operation.

If you're passionate about luxury hospitality and delivering world-class guest experiences, Playa Largo Resort & Spa offers an outstanding opportunity to build your career with Shaner Hotels. Join an award-winning team dedicated to excellence, innovation, and creating unforgettable experiences in one of the most beautiful destinations in the world.