Banquet Server | Playa Largo Resort & Spa

Shaner Hotels; Key Largo (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Shaner Hotels recently opened a banquet server role at Playa Largo Resort & Spa in the Florida Keys. You will set up tables for events, serve food and beverages, and ensure compliance with hotel standards and safety guidelines.

You will maintain cleanliness of service areas and respond promptly to guest needs. The role requires previous banquet or hospitality experience, ability to communicate effectively, and a flexible schedule including weekends and holidays.

Qualifications

• Banquet experience or hospitality background desired.
• Ability to communicate clearly with guests and team members.
• Must meet minimum age to serve alcoholic beverages.
• Food safety training (ServSafe or equivalent) required or preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities/attractions helpful.

Responsibilities

• Set up tables for events and banquets according to hotel standards.
• Retrieve and serve beverages and food orders to guest tables.
• Maintain cleanliness and organization of assigned station and service areas.
• Monitor guest needs, respond promptly, and address complaints to ensure satisfaction.
• Support other duties as assigned by supervisor.

Skills

Banquet experience

Communication

Food safety training

Alcohol awareness training (TIPS)

Bilingual English/Spanish

Local knowledge of attractions

Education

High school diploma or equivalent

Some college preferred

Tools

ServSafe training

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
• Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
• Greet guests as they arrive and assist them with seating at tables.
• Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements.
• Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements.
• Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
• Other duties as assigned.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
• Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
• Greet guests as they arrive and assist them with seating at tables.
• Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements.
• Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements.
• Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Handle guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
• Other duties as assigned.

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
• Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
• Greet guests as they arrive and assist them with seating at tables.
• Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements.
• Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements.
• Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
• Other duties as assigned.

Responsibilities

The Banquet Server ensures quality customer service to our guests during events and banquets. Set up assigned tables, retrieve and serve beverages and food orders to guest tables according to hotel specifications and group requirements; maintain cleanliness and condition of the work areas and equipment.

Qualifications

• Previous experience in banquet operations and/or hospitality preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Minimum age requirement to serve alcoholic beverages.
• ServSafe and/or food safety training.
• Alcohol awareness training (such as TIPS).
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Shaner Hotel Group

Shaner Hotels has an exceptional opportunity at the award-winning Playa Largo Resort & Spa, Autograph Collection, located in the breathtaking Florida Keys. This premier luxury waterfront resort offers an unforgettable guest experience and an outstanding workplace for hospitality professionals seeking to grow their careers.

About The Team

Shaner Hotels has an exceptional opportunity at the award-winning Playa Largo Resort & Spa, Autograph Collection, located in the breathtaking Florida Keys. This premier luxury waterfront resort offers an unforgettable guest experience and an outstanding workplace for hospitality professionals seeking to grow their careers.

Our 175-room resort features elegantly appointed guest rooms and suites, 10 private bungalows, an exclusive three-bedroom beach house, a private marina with boat ramp, a full-service spa and salon, fitness center, sports courts, and beautifully landscaped event spaces, including a grand ballroom, private courtyard, and picturesque wedding lawn.

As one of the Florida Keys' premier event destinations, Playa Largo hosts everything from luxury weddings and social celebrations to corporate meetings and conferences. Guests also enjoy an exceptional culinary experience with four distinctive restaurants and bars, including an upscale steakhouse, fresh seafood restaurant, ceviche and sushi bar, pool and beach bar, sunset terrace, in-room dining, and a full-service banquet and catering operation.

If you're passionate about luxury hospitality and delivering world-class guest experiences, Playa Largo Resort & Spa offers an outstanding opportunity to build your career with Shaner Hotels. Join an award-winning team dedicated to excellence, innovation, and creating unforgettable experiences in one of the most beautiful destinations in the world.