Polish Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Employers from Greece; United States; Remote; USD 15,000 - 30,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Fully paid training programs

Career development opportunities

Performance bonus

Job summary

Mercier Consultancy Group is seeking a Polish Speaking Back Office Gaming Support Specialist in Bulgaria to support the global Gaming & Esports ecosystem. This role emphasizes back-office operations, data integrity, and cross-department coordination in a fast-paced environment.

You will translate and localize support documentation, investigate account activity under security protocols, and document interactions to optimize future workflows, with a comprehensive relocation package and health

Qualifications

• Polish language fluency is mandatory.
• Valid EU passport or work permit for Bulgaria.
• English proficiency for reporting and collaboration.

Responsibilities

• Provide high-level back office support to users within the global Gaming & Esports ecosystem.
• Monitor and analyze player data to ensure the integrity of the gaming platform.
• Coordinate with internal departments to resolve technical queries and account-related issues efficiently.
• Translate and localize support documentation to ensure native-level communication for Polish-speaking users.
• Conduct investigations into account activity following gaming security and anti-fraud protocols.
• Document all interactions and resolutions in the centralized management system to optimize future support workflows.

Skills

Polish language

English language

Job description

at Mercier Consultancy Group

Polish Speaking Back Office Gaming Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on our deep expertise in sourcing high-caliber professionals for the most dynamic sectors, ensuring that every candidate finds their ideal career path within our prestigious network of partners.

Job Overview

We are currently seeking a motivated professional for a Polish Speaking Back Office Gaming Support Specialist position in Bulgaria. This unique role within the fast-paced Gaming & Esports industry offers the perfect blend of technical back-office support and player-centric engagement, making it one of the most sought-after Polish-speaking jobs currently available in the region.

Key Responsibilities

• Provide high-level back office support to users within the global Gaming & Esports ecosystem.
• Monitor and analyze player data to ensure the integrity of the gaming platform.
• Coordinate with internal departments to resolve technical queries and account-related issues efficiently.
• Maintain a deep understanding of gaming trends and industry standards to better serve the player community.
• Translate and localize support documentation to ensure native-level communication for Polish-speaking users.
• Conduct thorough investigations into account activity, adhering to strict gaming security and anti-fraud protocols.
• Document all interactions and resolutions in our centralized management system to optimize future support workflows.

Requirements

• Native or fluent Polish (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Bulgaria.
• A genuine passion for the Gaming & Esports industry and familiarity with online gaming platforms.
• Strong analytical skills and an eye for detail, critical for this Polish Speaking Back Office Gaming Support Specialist position in Bulgaria.
• Exceptional problem-solving abilities and a customer-first mindset.
• Proficiency in English for reporting and cross-departmental collaboration.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success in the Gaming & Esports field.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) for a seamless transition to your new home.
• Lucrative Monthly Performance Bonus based on your individual contribution and team success.
• Career development opportunities within one of the most exciting and rapidly growing Jobs in Bulgaria.
• And Much More...

Life in Bulgaria

Sofia, the vibrant capital city, offers an exceptional quality of life, blending ancient history with a modern, buzzing social scene. Bulgaria is renowned for its hospitable culture, picturesque mountain landscapes, and a Mediterranean-influenced climate that makes it a fantastic destination for expatriates. With an ever-growing community of international professionals, Bulgaria provides a welcoming environment for anyone looking to advance their career in the gaming sector.

Relocating to Bulgaria

Relocating to Bulgaria is an adventure that offers affordable living, exquisite local cuisine, and a rich cultural heritage waiting to be discovered. By choosing to pursue this Polish Speaking Back Office Gaming Support Specialist position in Bulgaria, you are setting yourself up for professional growth in one of the most attractive European hubs for Jobs in Bulgaria.