Policy Services Specialist - Hybrid/Remote

Texas Life Insurance Company; Texas; Hybrid; USD 34,000 - 36,000; Full time

Benefits offered by this job

Hybrid remote work

Tuition reimbursement

Professional development

401k with company match

Profit sharing

Participation in two bonus programs

Job summary

Texas Life Insurance Company is hiring individuals to process policy transactions for policyholders in a fast-paced environment. You will provide professional customer service and help maintain accurate policy records.

This role offers a hybrid remote work option after training, a base salary in the $34k-$36k range in Texas, and opportunities for tuition reimbursement, professional development, and participation in bonus programs.

Qualifications

• Prefer one or more years of work experience in customer service in a related industry, or Associate’s degree.
• Able to work at a computer for long periods of time and handle a large volume of telephone calls.
• Effective written and verbal communications using different channels (phone, email, etc.)
• Basic mathematical ability.
• Ability to maintain confidentiality of files.
• Ability to use computer system and other office equipment, including word processing and spreadsheet applications provided by the Company.

Responsibilities

• Accept phone calls in the call center from policyholders and provide professional, courteous service.
• Process a variety of policy changes in the Texas Life policy administration system.
• Compose and produce correspondence for policyholders, including responses by email.
• Develop knowledge of Texas Life’s products and policy administration procedures.
• Participate in change management by performing user testing in the policy administration system when needed.

Skills

Customer service

Communication

Attention to detail

Confidentiality

Education

Associate’s degree

Tools

Office software

Spreadsheets

Job description

Texas Life Insurance Company is hiring individuals to process policy transactions for policyholders in a fast-paced environment. You will provide professional customer service and help maintain accurate policy records.

This role offers a hybrid remote work option after training, a base salary in the $34k-$36k range in Texas, and opportunities for tuition reimbursement, professional development, and participation in bonus programs.