Policy Services Representative

Unified Life Insurance Company; Indianapolis (IN); On-site; USD 40,000 - 65,000; Full time

Job summary

Unified Life Insurance Company is seeking a Policy Service Representative to handle in-force annuity contract service transactions, including withdrawals, beneficiary changes, and tax implications. You will respond to client inquiries by phone, email, or written correspondence and support research for complex requests.

This role requires attention to detail, strong communication, and the ability to multi-task in a regulated environment.

Qualifications

• Prefers Associate’s degree in Business or equivalent training or experience.
• Professional designations such as LOMA’s Associate Life Management Institute (ALMI), Associate Customer Service (ACS).
• Products and Administration (AAPA) or Fellow Secure Retirement Institute (FSRI) preferred but not required.
• 1-3 years’ experience in life insurance and/or annuities.
• Ability to learn quickly and understand complex systems.
• Organized, detail-oriented, and able to multi-task.
• Proficient computer skills including MS Word and Excel.

Responsibilities

• Reviews and processes incoming annuity policy service requests which may include partial and full withdrawals, 1035
• Exchange transactions, beneficiary and ownership changes, questions regarding complex contract provisions or values, annuitization quotes and illustrations. Researches, responds, and/or processes tasks submitted by the Customer Service Call Center.
• Reviews, analyzes, and processes death claim distributions that may include establishing supplemental contracts, distributions under "stretch" processing, or lump sum distributions to single or multiple beneficiaries.
• Researches and responds to contract owners' inquiries regarding their annuity contract by telephone, FAX, e-mail, and written correspondence.
• Calculates taxable implications of financial transactions and reporting as needed to comply with state and federal regulations.
• Verifies and makes corrections or additions to Forms 1099 or 5498 as needed.

Skills

Strong communication

Detail-oriented

Multi-tasking

Analytical thinking

Learning quickly

Education

Associate’s degree in Business or equivalent training or experience

Tools

MS Word

Excel

Job description

The Policy Service Representative is responsible for transactions related to service for in force annuity contracts, which may include all financial and non-financial transactions and death claims. The Representative may also perform limited research and analysis for requested transactions, respond to and communicate with outside annuity clients (agents, beneficiaries, trustees, attorneys, POA's).

Main Accountabilities

• Reviews and processes incoming annuity policy service requests which may include partial and full withdrawals, 1035


• Exchange transactions, beneficiary and ownership changes, questions regarding complex contract provisions or values, annuitization quotes and illustrations. Researches, responds, and/or processes tasks submitted by the Customer Service Call Center.


• Reviews, analyzes, and processes death claim distributions that may include establishing supplemental contracts, distributions under \"stretch\" processing, or lump sum distributions to single or multiple beneficiaries.


• Researches and responds to contract owners' inquiries regarding their annuity contract by telephone, FAX, e-mail, and written correspondence.


• Calculates taxable implications of financial transactions and reporting as needed to comply with state and federal regulations.


• Verifies and makes corrections or additions to Forms 1099 or 5498 as needed.

Qualifications

• Prefers Associate’s degree in Business or equivalent training or experience


• Professional designations such as LOMA’s Associate Life Management Institute (ALMI), Associate Customer Service (ACS),

Associate Annuity

• Products and Administration (AAPA) or Fellow Secure Retirement Institute (FSRI) preferred but not required


• 1-3 years’ experience in life insurance and/or annuities


• Ability to learn quickly and understand complex systems


• Organized, detail-oriented, and able to multi-task


• Strong communication skills, including oral and written skills


• Strong understanding of insurance and ability to analyze and understand tax income applications


• Ability to prioritize workflow, establish and meet deadlines, and manage multiple concurrent tasks


• Proficient computer skills including keyboarding and various software packages such as MS Word and Excel